Wise
Financial Services
WFMCapacityPlanningSeniorAnalyst
“WFM Capacity Planning Senior Analyst at Wise. Skills: capacity planning, predictive modeling, financial forecasting, stakeholder influence, scenario planning, cross-functional strategy integration. Own the end-to-end capacity planning process, setting the standard for planning horizons, robust documentation, and methodology.. Review and approve capacity plans built by Planning Analysts.”
What You'll Achieve.
build a predictive, financially aligned, and highly optimized capacity function.; secure formal plan sign-offs.; provide executive decision-makers with clear options, cost/service trade-offs, and recommended paths forward.; elevate their analytical rigor, financial thinking, and stakeholder management skills.
Industry & Context.
analytical rigor; structured, analytical, forward-looking
What They're Looking For.
Must Have
4–7 years of experience in Workforce Management, Capacity Planning, Forecasting, Data Science, or Operations Analytics., Proven experience owning planning cycles, managing financial alignment, and driving stakeholder sign-offs in complex, high-volume, multi-skill environments., hands-on experience with predictive or statistical analysis utilizing Python, R, or equivalent environments (time-series or regression-based modeling)., SQL proficiency, including complex queries, data modeling, and joining multiple operational datasets., Advanced spreadsheet skills paired with a continuous improvement orientation and a bias toward automation., Demonstrated ability to challenge assumptions with evidence, lead difficult trade-off conversations, and influence senior stakeholders without direct authority., A ownership mindset: structured, analytical, forward-looking, and calm under pressure.
What You'll Do.
Own the end-to-end capacity planning process
setting the standard for planning horizons
Review and approve capacity plans built by Planning Analysts.
Apply statistical techniques and use tools like Python
and SQL to extract data
build sophisticated forecasting models
and define risk bands under uncertainty.
Act as the primary WFM owner for inputs into the financial rolling forecast
partnering closely with Finance to reconcile operational staffing models with corporate financial targets and cost objectives.
Lead demand validation discussions with senior Operations
and Demand Management leaders.
Challenge assumptions with data to eliminate optimism bias and secure formal plan sign-offs.
Design complex 'what-if' scenarios (covering demand volatility
and productivity shocks) to provide executive decision-makers with clear options
cost/service trade-offs
and recommended paths forward.
Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition
govern the seamless handover of staffing requirements to Scheduling
and collaborate with Analytics to build automated data pipelines.
Act as the senior capability owner for the planning team
coaching and developing Planning Analysts to elevate their analytical rigor
and stakeholder management skills.
How You'll Work.
Team & Collaboration
Partnering closely with Finance; Lead demand validation discussions with senior Operations, Analytics, and Demand Management leaders.; Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition; govern the seamless handover of staffing requirements to Scheduling; collaborate with Analytics to build automated data pipelines.; coaching and developing Planning Analysts
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