Pronto Marketing
Web Services
WebsiteSupportSpecialist-NightShift(forpooling)
Neural analysis suggests this role is
optimal for mid candidates.
“Website Support Specialist - Night Shift (for pooling) at Pronto Marketing. Skills: WordPress support, Customer service. Provide basic WordPress support. Troubleshoot errors”
What You'll Achieve.
Maintain high customer satisfaction ratings
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
WordPress Support Specialist experience, WordPress knowledge, HTML, CSS, JavaScript, PHP proficiency, Elementor platform experience, Problem-solving skills, Attention to detail, Written communication skills, Teamwork ability, Handle multiple tasks
Nice to Have
SEO services familiarity, Google Ad services familiarity
What You'll Do.
Provide basic WordPress support
Help clients set up features
Resolve WordPress site issues
Conduct regular site updates
Perform site maintenance
Troubleshoot WordPress themes
Troubleshoot WordPress plugins
Troubleshoot WordPress core updates
Work closely with development team
Handle complex issues
Handle site enhancements
Participate in ongoing training
Provide excellent customer service
Maintain customer satisfaction ratings
How You'll Work.
Team & Collaboration
Work with development team
Communication Scope
Written communication
Full Job Description
Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients. The WordPress Support Specialist is responsible for providing top-notch support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure. Responsibilities and Duties: * Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites. * Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders. * Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates. * Work closely with the development team to handle more complex issues or site enhancements. * Participate in ongoing training to stay current with WordPress and Elementor developments. * Provide excellent customer service, maintaining high customer satisfaction ratings. ## Qualifications * Proven experience as a WordPress Support Specialist or similar role. * Strong knowledge of WordPress, including themes, plugins, and core updates. * Proficient in HTML, CSS, JavaScript, and PHP. * Experience with the Elementor platform. * Exceptional
Applying for this Website Support Specialist - Night Shift (for pooling) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Pronto Marketing?
Real rants from real employees. Read before you apply.