Housecall Pro
Tech / AI / Software
WebsiteOnboardingSpecialist
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“Website Onboarding Specialist at Housecall Pro. Skills: Website Onboarding, Customer Success, Communication, Attention to detail, Technical expertise, Analytical mind, Customer-centric approach. Ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our Website offerings. Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand”
What You'll Achieve.
Maintain website build performance goals
Industry & Context.
Analytical mind; Troubleshoot issues that come up during the website build process including sizing, padding, and widgets
What They're Looking For.
Must Have
1+ years experience in a similar customer success, implementation, account management, sales, website designing or relevant field, Proficiency in spreadsheet software for data formatting (i. e. Excel, Google Sheets), communication and interpersonal skills to effectively engage with pro, Proven track record of being a high performer and consistently meeting or exceeding goals, Self-motivated and proactive with a sense of initiative, Exceptional attention to detail and organizational skills, Ability to work independently and as part of a team, Experience using communication and collaboration tools (i. e. Zoom, Slack, Salesforce)
Nice to Have
Bachelor's degree or equivalent work experience preferred, Ability to follow specific directions while adapting to any changes, Desire to be a leader with an interest in growth, Thirst for personal development and improvement, communication skills with the ability to understand customer needs, Experience using AI tools to increase quality and efficiency of work, Resilience when receiving feedback and a track record of applying it to improve your work, Empathy for small business owners and the patience to translate their vision into a polished website, High attention to detail and organizational habits
What You'll Do.
Ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our Website offerings
Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
Troubleshoot issues that come up during the website build process including sizing
Communicate updates to customers via email and other tools
Maintain website build performance goals in current role
How You'll Work.
Team & Collaboration
Ability to work as part of a team
Communication Scope
Great communication; Communication and interpersonal skills to effectively engage with pro; Communication skills with the ability to understand customer needs
Full Job Description
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: Paid holidays and flexible, take-it-as-you-need-it paid time off A culture built on innovation that values big ideas, no matter where they come from Role Overview As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our Website offerings. You bring great communication, attention to detail, technical expertise, an analytical mind, and a customer-centric approach to help better our team and improve the lives of our service professionals. The Website Onboarding team is dedicated to making website onboarding seamless in order to champion our Pros. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do Each Day: Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand Troubleshoot issues that come up during the website build process including sizing, padding, and widgets Communicate updates to customers via email and oth
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