Sectigo

Technology

WebSecuritySolutionsAdvisor

$115–165k ~AI est. Scottsdale, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Web Security Solutions Advisor at Sectigo. Skills: Web security, Customer success. Resolve customer issues. Advise on service upgrades”

What You'll Achieve.

Resolve customer issues promptly; Resolve customer issues effectively; Help customers make decisions; Drive operational excellence; Delight customers; Meet lofty goals

Industry & Context.

Technology
Problems you'll solve

Root cause analysis

Eligibility Requirements

7:30 AM to 4:00 PM shift

What They're Looking For.

Must Have

2+ years customer-facing experience

Nice to Have

3+ years software experience, Cybersecurity industry experience

What You'll Do.

Resolve customer issues

Advise on service upgrades

Assist with security needs

Understand customer purchase

Identify appropriate services

Provide consultative approach

Make informed decisions

Work on communications

Identify upgrade opportunities

Identify new sales opportunities

Review reseller partnerships

Maintain customer relationships

Ensure customer satisfaction

Ensure customer loyalty

Set customer expectations

Manage customer expectations

Understand product use

Understand product value

Leverage team expertise

Leverage team resources

How You'll Work.

Team & Collaboration

SiteLock Customer Success team; Cross-functional teams

Communication Scope

Present and influence

Full Job Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. The Web Security Solutions Advisor plays a crucial role in ensuring our SiteLock customers’ issues are resolved promptly and effectively. This individual engages with customers who have existing malware or vulnerabilities on their websites and provides consultative advice on how upgrading their services can address their current site weaknesses. The primary goal for this role is to help customers make informed decisions by providing value and service expectations without pressuring them into a sale. This individual reaches out to customers to ass

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