Sectigo
Cybersecurity
WebSecuritySolutionsAdvisor
Neural analysis suggests this role is
optimal for mid candidates.
“Web Security Solutions Advisor at Sectigo. Skills: Customer success, Web security, Consultative sales. Resolve customer issues promptly. Provide consultative advice”
What You'll Achieve.
Achieve goals and deliverables
Industry & Context.
Analytical mindset; Data-driven decisions
7:30 AM to 4:00 PM shift
What They're Looking For.
Must Have
2+ years customer-facing experience, 3+ years relevant software experience
Nice to Have
Bachelor's degree in related field, Cybersecurity industry experience
What You'll Do.
Resolve customer issues promptly
Provide consultative advice
Address current site weaknesses
Help customers make decisions
Provide value and service
Assist customers with security needs
Ensure customers understand purchase
Identify appropriate services
Work with Customer Success team
Leverage team expertise
Leverage team resources
Address customer needs effectively
Work cases to highest quality
Work communications to highest quality
Identify upgrade opportunities
Identify new sales opportunities
Respect reseller partnerships
Review customer approach
Direct customers to reseller
Maintain customer relationships
Ensure customer satisfaction
Ensure customer loyalty
Set customer expectations
Manage customer expectations
Understand product core use
Understand product value drivers
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer Success team
Communication Scope
Present and influence; Verbal communication; Written communication
Full Job Description
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. The Web Security Solutions Advisor plays a crucial role in ensuring our SiteLock customers’ issues are resolved promptly and effectively. This individual engages with customers who have existing malware or vulnerabilities on their websites and provides consultative advice on how upgrading their services can address their current site weaknesses. The primary goal for this role is to help customers make informed decisions by providing value and service expectations without pressuring them into a sale. This individual reaches out to customers to ass
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