Sectigo

cybersecurity

WebSecurityAnalystJunior

Chennai, Tamil Nadu, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Web Security Analyst Junior at Sectigo. Skills: technical support, troubleshooting, problem-solving. Provide first-level technical support to customers. Diagnose and resolve technical issues promptly and effectively”

Industry & Context.

cybersecurity
Problems you'll solve

problem-solving and analytical abilities

What You'll Do.

Provide first-level technical support to customers

Diagnose and resolve technical issues promptly and effectively

Guide customers through troubleshooting procedures

Maintain accurate and detailed records of customer interactions

Escalate complex technical issues to Level 2 or Level 3 support

Educate customers on product features

Collaborate with other departments to provide feedback and suggestions for improving products

Stay up to date with product knowledge and industry trends

How You'll Work.

Team & Collaboration

Collaborate with other departments, such as product development and quality assurance; Work, shadow, and learn closely with other senior team members

Communication Scope

Excellent communication and interpersonal skills

Full Job Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a Web Security Analyst Junior to join our growing global team at Sectigo. The Web Security Analyst Junior plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: * Provide first-level technical support to customers by ac

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