Sectigo

Technology

WebSecurityAnalyst

₹12–20L ~AI est. Chennai, Tamil Nadu, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Web Security Analyst at Sectigo. Skills: Technical support, Customer service. Provide first-level technical support. Listen to customers”

What You'll Achieve.

Enhance customer experience

Industry & Context.

Technology
Problems you'll solve

Troubleshooting; Problem-solving; Analytical abilities

What They're Looking For.

Must Have

Bachelor's degree or relevant experience

Nice to Have

Advanced degree in related fields, Confidence with DNS, Confidence with FTP, Confidence with hosting platforms, Experience in web security, Experience in related area, Experience in customer service, Experience in technical support role

What You'll Do.

Provide first-level technical support

Diagnose technical issues

Resolve technical issues

Guide customers through troubleshooting

Provide step-by-step instructions

Resolve customer technical problems

Maintain accurate records

Document customer interactions

Escalate complex technical issues

Ensure proper documentation

Ensure proper communication

Educate customers on product features

Educate customers on functionality

Educate customers on best practices

Collaborate with other departments

Stay up to date with product knowledge

Stay up to date with industry trends

How You'll Work.

Team & Collaboration

Product development; Quality assurance

Communication Scope

Customer communication

Full Job Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a talented Web Security Analyst I to join our growing global team at Sectigo. The Web Security Analyst I plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers. Here are the c

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