Ubiquiti
Technology
WarrantySpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Warranty Specialist at Ubiquiti. Manage and process warranty claims. Investigate warranty claims”
Industry & Context.
What They're Looking For.
Must Have
High school diploma or GED, Fluent in speaking and writing English, Basic computer literacy
Nice to Have
Previous experience using NetSuite, Previous experience using Zendesk
What You'll Do.
Manage and process warranty claims
Investigate warranty claims
Respond to customer inquiries
Provide timely communication
Demonstrate product lines
Discuss product lines with customers
Answer customer emails
Gather data for claims
Provide instructions for claims
Perform additional duties
Full Job Description
About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. The Role A Warranty Specialist will manage and facilitate the entire warranty claims procedure. They will need to answer customer questions in a professional and efficient manner. The warranty specialist will process and submit claims through NetSuite and Zendesk. What You’ll Do Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation. Respond to customer inquiries or questions professionally and effectively. Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. Provide effective and timely communication to all internal and external contacts. Possess knowledge of the product lines to be able to demonstrate and discuss with customers. Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims. Perform additional duties to support ongoing business needs. What We’re Looking For High school diploma or GED. Fluent in speaking and writing of the English language. Basic computer literacy. Previous experience using NetSuite and Zendesk (preferred). Benefits Work with top-notch technologies Medical, dental, and vision insurance 401k contribution from the company Opportunity to directly influence products used by millions worldwide Flexible work envi
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