MSX International
Automotive
WarrantySpecialist
“Warranty Specialist at MSX International. Skills: warranty management, automotive industry experience. Perform research on warranties concerns. prepare / customise warranty papers for work”
Industry & Context.
Perform research on warranties concerns; resubmit claims if required and ensure appropriate action is completed
What They're Looking For.
Must Have
Minimum 3 - 5 years’ experience in the automotive industry, Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
Nice to Have
DMS experience (Automate, Evolve, ADP/kerridge) will be an advantage
What You'll Do.
Perform research on warranties concerns
prepare / customise warranty papers for work
Review all warranty claims
administer and submit for warranty approval
Monitor repair order completion for authorisation as per warranty requirement
Monitor all customer inquiries and requests on warranty issues
Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
Ensure compliance to all warranty specifications
Evaluate databases and complete all data entry for warranty claims and filings
Manage all warranty claim submission
resubmit claims if required and ensure appropriate action is completed
Prepare documents for all warranty audits as per OEM recommendation
Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
Maintain records of customer details and warrantor references
How You'll Work.
Team & Collaboration
Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
Communication Scope
Communicate to all aftersales staff all warranty programs and bulletins in a timely manner; Monitor all customer inquiries and requests on warranty issues
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