MSX International
Automotive
WarrantySpecialist
“Warranty Specialist at MSX International. Skills: warranty concerns, warranty claims, warranty programs and bulletins, warranty specifications, warranty claim submission, warranty audits, warranty parts store, warrantor references, Prepare / customise warranty papers for work, Review all warranty claims, Administer and submit for warranty approval, Monitor repair order completion for authorisation as per warranty requirement, Monitor all customer inquiries and requests on warranty issues, Ensure”
Industry & Context.
Perform research on warranties concerns; resubmit claims if required and ensure appropriate action is completed
What They're Looking For.
Must Have
Minimum 3 - 5 years’ experience in the automotive industry, Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
Nice to Have
DMS experience (Automate, Evolve, ADP/kerridge) will be an advantage
What You'll Do.
Perform research on warranties concerns
prepare / customise warranty papers for work.
Review all warranty claims
administer and submit for warranty approval.
Monitor repair order completion for authorisation as per warranty requirement.
Monitor all customer inquiries and requests on warranty issues.
Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
Ensure compliance to all warranty specifications.
Evaluate databases and complete all data entry for warranty claims and filings.
Manage all warranty claim submission
resubmit claims if required and ensure appropriate action is completed.
Prepare documents for all warranty audits as per OEM recommendation
Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
Maintain records of customer details and warrantor references.
How You'll Work.
Team & Collaboration
Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
Communication Scope
Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
Applying for this Warranty Specialist role?
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