MSX International

Automotive

WarrantySpecialist

Randburg, Gauteng, South Africa FULL TIME
The Brief

“Warranty Specialist at MSX International. Skills: warranty concerns, warranty claims, warranty programs and bulletins, warranty specifications, warranty claim submission, warranty audits, warranty parts store, warrantor references, Prepare / customise warranty papers for work, Review all warranty claims, Administer and submit for warranty approval, Monitor repair order completion for authorisation as per warranty requirement, Monitor all customer inquiries and requests on warranty issues, Ensure”

Industry & Context.

Automotive
Problems you'll solve

Perform research on warranties concerns; resubmit claims if required and ensure appropriate action is completed

What They're Looking For.

Must Have

Minimum 3 - 5 years’ experience in the automotive industry, Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry

Nice to Have

DMS experience (Automate, Evolve, ADP/kerridge) will be an advantage

What You'll Do.

Perform research on warranties concerns

prepare / customise warranty papers for work.

Review all warranty claims

administer and submit for warranty approval.

Monitor repair order completion for authorisation as per warranty requirement.

Monitor all customer inquiries and requests on warranty issues.

Communicate to all aftersales staff all warranty programs and bulletins in a timely manner

Ensure compliance to all warranty specifications.

Evaluate databases and complete all data entry for warranty claims and filings.

Manage all warranty claim submission

resubmit claims if required and ensure appropriate action is completed.

Prepare documents for all warranty audits as per OEM recommendation

Manage and upkeep of a warranty parts store in line with OEM manufacturers specification

Maintain records of customer details and warrantor references.

How You'll Work.

Team & Collaboration

Communicate to all aftersales staff all warranty programs and bulletins in a timely manner

Communication Scope

Communicate to all aftersales staff all warranty programs and bulletins in a timely manner

Free ATS check

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