True Classic
Retail
WarehouseOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Warehouse Operations Manager at True Classic. Skills: Warehouse Operations, 4PL Partner Management, Process Improvement, Communication, Stakeholder Management. Serve as the on-the-ground presence at the DFW warehouse and Hub, providing daily visibility into kitting, bundling, POG buildouts, pallet staging, and outbound freight readiness. Conduct physical spot-checks on inventory accuracy, carton labeling, product quality, and order completeness. Monitor and escalate exceptions in real time. Coor”
What You'll Achieve.
Move the Needle – Our #1 value and the ultimate filter for decision-making. We focus on delivering tangible, measurable results that drive real business impact.
Industry & Context.
root cause analysis; process improvement
Must reside in the greater Dallas / Fort Worth metro area. Hybrid work arrangement: 4 days per week onsite, 1 day WFH. Expectation shifts to 5 days onsite during peak season.
What They're Looking For.
Must Have
5+ years of hands-on warehouse operations experience across multiple functions (receiving, fulfillment, inventory, kitting/assembly, outbound freight). Generalist understanding of the full operation. Scaling experience. Demonstrated tenure. Must reside in the greater Dallas / Fort Worth metro area.
Nice to Have
Experience in a 3PL/4PL environment (ShipBob, Stord, or similar WMS platforms). Working knowledge of NetSuite or comparable ERP (inventory modules, transfer orders, work orders). Exposure to reverse logistics workflows (RMA processing, grading, disposition).
What You'll Do.
Serve as the on-the-ground presence at the DFW warehouse and Hub, providing daily visibility into kitting, bundling, POG buildouts, pallet staging, and outbound freight readiness.
Conduct physical spot-checks on inventory accuracy, carton labeling, product quality, and order completeness.
Monitor and escalate exceptions in real time.
Coordinate with Roadshow, Inline Wholesale, and DTC Returns teams to ensure timely order fulfillment and processing.
Deliver daily end-of-day status summaries and translate floor-level realities to leadership.
Flag inventory discrepancies and work towards reconciliation.
Identify operational breakdowns and build SOPs to prevent recurrence.
Advocate for and verify SLA compliance from the 4PL partner.
How You'll Work.
Team & Collaboration
Bridge the gap between internal teams and the 4PL partner. Act as the communication bridge between True Classic's Warehousing & Inventory Management team and ShipBob's on-site staff. Work alongside the Roadshow, Inline Wholesale, and Returns teams.
Communication Scope
written communication; verbal communication
Full Job Description
True Classic is hiring a Warehouse Operations Manager to be our eyes, ears, and voice on the ground in Dallas. This is not a coordinator role. We need a floor-level operator with leadership instincts — someone who has worked the warehouse, not just managed paperwork around it. You'll bridge the gap between our internal teams and our 4PL partner, provide real-time operational intelligence, and turn chaos into calm by ensuring kitting, bundling, POG (planogram) buildouts, transfer orders, and freight ship on time — every time. Our Dallas DFW14 facility and Hub are the nerve center for three high-velocity business channels — Costco and Sam's Club Roadshows, Costco and Sam's Club Inline Wholesale, and DTC Returns / Reverse Logistics — all operated through a 4PL partnership. Today, our team manages these programs remotely, which creates communication gaps, delayed visibility into floor-level activity, and reactive firefighting instead of proactive operations management. All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise. Areas of Accountability On-Site Operations Oversight Serve as True Classic's primary on-the-ground presence at ShipBob DFW14 and the Hub, providing daily visibility into kitting, bundling, POG (planogram) buildouts, pallet staging, and outbound freight readiness. Conduct physical spot-checks on inventory accuracy, carton labeling, product quality, and order completeness before shipments leave the facility. Monitor and escalate exceptions in real time — orders on hold, kitting delays, mislabeled cartons, missing inventory — before they cascade downstream. Cross-Channel Coordination - 50% of your time Roadshows — Work alongside the Roadshow team to ensure POG buildouts
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