Short Story
Fulfillment
WarehouseManager
“Warehouse Manager at Short Story. Skills: operational performance, people leadership, scaling and process improvement. Own operational performance across outbound, returns, new merchandise, and support functions. Align our functional areas around clear priorities and a commitment to quality.”
What You'll Achieve.
Own operational performance; Align our functional areas around clear priorities and a commitment to quality.; Hold the team accountable to clear standards; Ensure the right staffing levels for weekly and monthly goals; Build repeatable, documented processes; Proactively surface risks and propose contingency plans; 100% accuracy
Industry & Context.
Embrace Challenges. We see obstacles as opportunities to invent better solutions.; Systems thinker: You build for repeatability. You see the process failure behind every individual mistake.
100% on-site in South San Francisco — this is a floor-first role
What They're Looking For.
Must Have
5+ years of experience in warehouse or fulfillment operations management, Demonstrated track record managing teams of 50–150 people, including managing supervisors or leads., floor presence — you lead from where the work happens, not from a desk, Experience enforcing quality standards and holding teams accountable to measurable outcomes, Proven ability to build or improve operational processes in a scaling environment, Proficient in Microsoft Office or G comfortable with WMS or operations tooling, Ability to use operational data for forecasting, labor planning, and basic cost modeling to support timely decisions based on daily performance trends, 100% on-site in South San Francisco — this is a floor-first role, Eligible to work in the United States
Nice to Have
Bilingual English & Spanish: a plus given our team composition
What You'll Do.
Own operational performance across outbound
and support functions
Align our functional areas around clear priorities and a commitment to quality.
Develop and improve warehouse systems
including product handling
equipment utilization
Review daily and historical performance data
informed decisions in response to changing operational needs
Directly manage Team Leads and develop them into stronger operators and future leaders
Hold the team accountable to clear standards — you are not afraid to have difficult conversations and follow through on expectations
Build a culture of discipline
and urgency on the floor
Partner with HR on labor planning to ensure the right staffing levels for weekly and monthly goals
Identify and eliminate bottlenecks as we expand our footprint and headcount
documented processes that don't rely on tribal knowledge
Proactively surface risks and propose contingency plans before they become problems
Serve as the operational voice in cross-functional conversations about capacity
Manage every aspect of the outbound shipping process — picking
Handle client exchanges.
Ensure all returned items meet quality standards before re-entering inventory.
and bin new vendor inventory at 100% accuracy.
Solve fulfillment issues
and enable a smooth overall operation.
How You'll Work.
Team & Collaboration
Partner with HR on labor planning; Serve as the operational voice in cross-functional conversations about capacity, hiring, and tooling
Communication Scope
Clear communicator: You give direct, actionable feedback. Your team always knows where they stand.
Applying for this Warehouse Manager role?
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What do employees actually say about Short Story?
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