Short Story
Fulfillment
WarehouseManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Warehouse Manager at Short Story. Skills: operational performance, people leadership, scaling and process improvement. Own operational performance across outbound, returns, new merchandise, and support functions. Align our functional areas around clear priorities and a commitment to quality.”
What You'll Achieve.
Own operational performance; Align our functional areas around clear priorities and a commitment to quality.; Hold the team accountable to clear standards; Ensure the right staffing levels for weekly and monthly goals; Build repeatable, documented processes; Proactively surface risks and propose contingency plans; 100% accuracy
Industry & Context.
Embrace Challenges. We see obstacles as opportunities to invent better solutions.; Systems thinker: You build for repeatability. You see the process failure behind every individual mistake.
100% on-site in South San Francisco — this is a floor-first role
What They're Looking For.
Must Have
5+ years of experience in warehouse or fulfillment operations management, Demonstrated track record managing teams of 50–150 people, including managing supervisors or leads., floor presence — you lead from where the work happens, not from a desk, Experience enforcing quality standards and holding teams accountable to measurable outcomes, Proven ability to build or improve operational processes in a scaling environment, Proficient in Microsoft Office or G comfortable with WMS or operations tooling, Ability to use operational data for forecasting, labor planning, and basic cost modeling to support timely decisions based on daily performance trends, 100% on-site in South San Francisco — this is a floor-first role, Eligible to work in the United States
Nice to Have
Bilingual English & Spanish: a plus given our team composition
What You'll Do.
Own operational performance across outbound
and support functions
Align our functional areas around clear priorities and a commitment to quality.
Develop and improve warehouse systems
including product handling
equipment utilization
Review daily and historical performance data
informed decisions in response to changing operational needs
Directly manage Team Leads and develop them into stronger operators and future leaders
Hold the team accountable to clear standards — you are not afraid to have difficult conversations and follow through on expectations
Build a culture of discipline
and urgency on the floor
Partner with HR on labor planning to ensure the right staffing levels for weekly and monthly goals
Identify and eliminate bottlenecks as we expand our footprint and headcount
documented processes that don't rely on tribal knowledge
Proactively surface risks and propose contingency plans before they become problems
Serve as the operational voice in cross-functional conversations about capacity
Manage every aspect of the outbound shipping process — picking
Handle client exchanges.
Ensure all returned items meet quality standards before re-entering inventory.
and bin new vendor inventory at 100% accuracy.
Solve fulfillment issues
and enable a smooth overall operation.
How You'll Work.
Team & Collaboration
Partner with HR on labor planning; Serve as the operational voice in cross-functional conversations about capacity, hiring, and tooling
Communication Scope
Clear communicator: You give direct, actionable feedback. Your team always knows where they stand.
Full Job Description
Our Story: Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world's next great consumer brand. Our Values: We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters. - ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence. - ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook. - 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions. - 💡 Think Differently. We get a thrill from finding better solutions others haven't seen. The Role Short Story is seeking a Warehouse Manager to lead operational performance within our fulfillment center in South San Francisco. This is a critical leadership hire as we are scaling our team significantly. You'll sit between our operational leadership and floor-level supervision — driving accountability, enforcing standards, and building the systems and team bench that will allow us to grow without losing quality. You are a hands-on operator who is as comfortable setting KPIs as you are walking the floor. You've seen what "good" looks like at scale, and you know how to build it from the inside out. What You’ll Own Operations & Standards - Own operational performance across outbound, returns, new merchandise, and support functions - Align our functional areas around clear priorities and a commitment to quality. - Develop and improve warehouse
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