Spreetail
Fulfillment Operations
WarehouseAreaManager,3PL
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Warehouse Area Manager, 3PL at Spreetail. Skills: process management, cross-functional coordination, vendor/stakeholder management. Hold the 3PL partner accountable to contracted SLAs and KPIs. monitoring performance”
Industry & Context.
effective problem-solving; analytical mindset to leverage operational data; build reports; identify trends
Fluency in both German and English is required, ability to speak English and Mandarin
What They're Looking For.
Must Have
Fluency in both German and English is required, Demonstrated hands-on experience coordinating core warehouse workflows (inbound, outbound, returns), exposure to both B2B and B2C fulfilment environments, Proficiency in Linnworks or equivalent WMS/ERP systems, analytical mindset to leverage operational data, build reports, identify trends, Clear, confident communication skills, proven track record of holding external partners accountable, maintaining productive, collaborative working relationships, Excellent organizational skills, self-motivation, capable of prioritizing effectively, managing multiple workstreams autonomously, multi-site operations, Bachelor's degree in Logistics, Supply Chain, Business, or equivalent practical experience
Nice to Have
additional European languages are a advantage, certifications such as APICS, Six Sigma, or IOSH are a plus
What You'll Do.
Hold the 3PL partner accountable to contracted SLAs and KPIs
monitoring performance
conducting structured reviews
tracking corrective actions
Serve as the primary liaison between the 3PL partner and Spreetail’s central functions
translating strategic requirements into clear operational instructions
Monitor real-time inventory levels
shipment planning via our WMS
ensure on-time delivery
proactively flag discrepancies
Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs)
acting as the lead point of contact for rolling out system updates
new client onboardings
Produce regular operational reports for internal stakeholders
analyze WMS data to track metrics
Identify continuous process improvement opportunities within 3PL operations
solutions-focused relationships to implement effective changes
How You'll Work.
Team & Collaboration
Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management); build collaborative, solutions-focused relationships to implement effective changes
Communication Scope
Clear, confident communication skills; proven track record of holding external partners accountable; maintaining productive, collaborative working relationships
Full Job Description
## Description Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving. This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily. ## How you will achieve success in this role Hold the 3PL partner accountable to contracted SLAs and KPIs by monitoring performance, conducting structured reviews, and tracking corrective actions for any identified gaps. Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management), translating strategic requirements into clear operational instructions. Monitor real-time inventory levels, order statuses, and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows. Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs), acting as the lead point of contact for rolling out system updates, new SOPs, or new client onboardings. Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS), order accuracy, and inbound receive performance. Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes. ## What experiences will help you in this
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