Soho House & Co.
Waiter/Waitress
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Waiter/Waitress at Soho House & Co.. Skills: Delivering excellent service, Creating memorable experiences, Delivering steps of service with warmth and passion, Taking orders, Offering suggestions, Handling the bill. Providing warm, friendly and efficient service according to our steps of service.. Following our full allergy procedure to ensure the safety of our members, guests and team.”
What You'll Achieve.
Deliver excellent service; Create memorable experiences for our members and guests
Industry & Context.
Reporting and resolving any complaints
Wearing the correct uniform to standard, Maintaining the highest level of grooming standards
What They're Looking For.
Must Have
Understanding of food and drink menus, Ability to make recommendations and pairings, Ability to accommodate specific requests, Ability to follow allergy procedures, Ability to follow standard operating procedures, Ability to report and resolve complaints, Ability to handle interactions with hospitality and professionalism, Ability to process payment efficiently, Ability to perform opening and closing procedures, Ability to clean and reset tables, Ability to clean, sanitize, and maintain an organized working environment, Ability to meet hygiene and safety standards, Ability to wear correct uniform to standard, Ability to maintain highest level of grooming standards, Ability to attend daily team briefings, Ability to attend Soho Learn trainings and events
Nice to Have
Supervising, guiding and training others
What You'll Do.
friendly and efficient service according to our steps of service.
Following our full allergy procedure to ensure the safety of our members
Possessing a understanding of food and drink menus in order to make recommendations
pairings and accommodate specific requests.
Running food from the kitchen and drinks from the bar to tables when needed.
Ensuring correct table maintenance throughout the service journey.
Ensuring all standard operating procedures are followed and implemented
Providing accountability for designated section.
Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
Providing the bill and processing payment efficiently.
Cleaning and resetting tables to accommodate walk-ins and reservations.
Performing opening and closing procedures including but not limited to the set up and break down of stations.
sanitising and maintaining an organised working environment
ensuring all hygiene and safety standards are met.
Wearing the correct uniform to standard and maintaining the highest level of grooming standards.
Attending daily team briefings in preparation for shift
to include any menu changes
specials and tastings.
guiding and training others as needed.
Attending Soho Learn trainings and events to enhance skills
knowledge and passion.
Following all company policies and procedures in relation to code of conduct
How You'll Work.
Team & Collaboration
Attending daily team briefings; Supervising, guiding and training others as needed
Communication Scope
Warm, friendly and efficient service; Handling all interactions with the highest level of hospitality and professionalism
Full Job Description
The place… Soho House is a private members’ club that brings together a creative and international community. Our Houses offer thoughtfully designed spaces, including bedrooms, a cinema, and a range of restaurants and bars. The Health Club provides innovative, holistic experiences focused on physical wellbeing and mental balance, supporting our members’ lifestyles both inside and outside the House. The Role... As a Waiter/Waitress at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver our steps of service with warmth and passion, from the first hello to taking orders, offering suggestions and handling the bill. Main Duties... ●Providing warm, friendly and efficient service according to our steps of service. ●Following our full allergy procedure to ensure the safety of our members, guests and team. ●Possessing a strong understanding of food and drink menus in order to make recommendations, pairings and accommodate specific requests. ●Running food from the kitchen and drinks from the bar to tables when needed. ●Ensuring correct table maintenance throughout the service journey. ●Ensuring all standard operating procedures are followed and implemented ●Providing accountability for designated section. ●Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism. ●Providing the bill and processing payment efficiently. ●Cleaning and resetting tables to accommodate walk-ins and reservations. ●Performing opening and closing procedures including but not limited to the set up and break down of stations. ●Cleaning, sanitising and maintaining an organised working environment, ensuring all hygiene and safety standards are met. ●Wearing the correct uniform to standard and maintaining the highest level of grooming standards. ●Attending daily team briefings in preparation for shift, to include any menu changes, specials and tas
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