Radisson Hotel Group
Hospitality
Waiter
“Waiter at Radisson Hotel Group. Skills: Food & Beverage Service, Customer Service, Teamwork. Execute Food & Beverage Service. Provide value added service”
What You'll Achieve.
Meets and exceeds customer and team member expectations; Allows each and every guest to experience an excellent service; Minimizes dangers by following all safety rules and regulations; Works pro-actively to minimise complaints from guests
Industry & Context.
Attends personally to enquiries, requests or complaints by the guest
Accepts flexible work schedule necessary for uninterrupted service to hotel guests
What You'll Do.
Execute Food & Beverage Service
Provide value added service
Communicate effectively
Meet Yes Can Service standards
Adhere to hotel policies
Follow hotel standards
Maintain favourable reputation
Set up chairs and tables
Wipe tables and chairs
glassware and cutlery
Fill up service station
Supply service station
Know table numbers and seats
Process orders into Micros
Attend to guest enquiries
Inform supervisor of irregularities
Clear tables of dirty glasses
Clear service station
Keep service station clean
Help out in other areas
Farewell guests at departure
Know food & beverage items
Advise Captain if incorrect
Be aware of menu and promotions
Serve quickly and efficiently
Handle service equipment
Attend outlet meetings
Attend training sessions
Carry out assigned duties
Be aware of reservations
Know Micros system functions
Follow applicable laws
Understand fire procedures
Understand emergency procedures
Understand bomb procedures
Enforce emergency procedures
Work in a safe manner
Maintain personal hygiene
Maintain dress and uniform
Maintain body language
Show involvement in Responsible Business
Participate in Responsible Business activities
Minimize guest complaints
Stay abreast of liquor laws
Stay abreast of hotel rules
Check food and beverage sales
Register and pay for sales
Be aware of VIP guests
Accept flexible work schedule
Maintain working area
Maintain company property
Keep working area clean
Keep company property clean
Report defective materials
Report defective equipment
Endeavour to improve knowledge
Be updated on procedures
Possess solid knowledge of procedures
Know hotel facilities
Know nearby sights of interest
Know accepted methods of payment
Know hotel promotional programmes
Know corporate clients
Know returning guests
Know high business volume guests
How You'll Work.
Team & Collaboration
Demonstrates teamwork by co-operating and assisting co-workers as needed; Works with team members to meet and exceed customer expectations
Communication Scope
Communicates effectively with customers, co-workers and supervisors
Applying for this Waiter role?
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