Texas Workforce Commission
Government
WageandHourClaimsExaminer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Wage and Hour Claims Examiner at Texas Workforce Commission. Skills: Information gathering, Record analysis, Eligibility determination. Gather and verify information. Review wage and hour claims”
Industry & Context.
Independent judgment
Must be Texas resident, Willing to relocate to Texas
What They're Looking For.
Must Have
Two years full-time experience, Gathering information, Interviewing, Counseling, Instruction, Demonstration, Interpretation of policies, Unemployment insurance programs, Workforce development programs
Nice to Have
Recent Wage and Hour experience, Knowledge of wage regulations, Examiner experience, Ability to gather data/information, Bilingual; Spanish/English
What You'll Do.
Gather and verify information
Review wage and hour claims
Determine claimant eligibility
Determine unemployment liability
Conduct research for wages
Evaluate and summarize findings
Review wage claim issues
Enter data into Payday System
Record decisions in Payday System
Document case information
Provide customer support
Review investigative techniques
Recommend improvements
Perform multiple tasks
Adhere to work schedules
Adhere to strict deadlines
Perform heavy telephone contact
Treat customers with courtesy
Handle hostile customers
Participate in projects
How You'll Work.
Team & Collaboration
Respond to agency staff
Communication Scope
Oral inquiries; Written inquiries
Full Job Description
WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E 15th St, Austin, Texas in the Division of Fraud Deterrence and Compliance Monitoring (FDCM). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A Wage and Hour Claims Examiner I is someone who gathers and verifies information and evidence through interviews, reviewing, and analyzing records and logs. Uses proper methods to search for, collect, and maintain various types of data to support and generate conclusions. WHAT YOU WILL DO: The Wage and Hour Claims Examiner I (UI Claims Examiner I) performs routine (journey-level) wage and hour claims work. Work involves reviewing wage and hour claims for accuracy and completeness, determining claimant eligibility, and determining unemployment liability. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Conduct research to determine if wages were properly made. - Evaluate and summarize findings. - Examine, review, and audit wage records. - Review and research wage claim issues as needed. - Use personal computer to data enter decisions, record decisions, and document case information to the Payday System. - Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment. - Review investigative techniques and recommends improvem
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