VulnerableCustomerTeamLead

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As a Vulnerable Customer Team Lead at Wise, you will play a crucial role in ensuring that our vulnerable customers receive fair treatment and that their needs are addressed promptly and effectively. Your primary purpose will be to execute a robust vulnerable customer support strategy that aligns with regulatory standards and supports our commitment to treating vulnerable customers fairly. You will lead a dedicated team of Vulnerable Customer Consultants, providing guidance, coaching, and support to ensure that all vulnerable customer cases are handled efficiently and in accordance with established procedures. By analysing customer data and identifying underlying trends, your aim will be addressing root causes and enhancing our overall customer experience. This role offers a unique opportunity to collaborate with cross-functional teams and influence the development of products and processes to better serve vulnerable customers and optimise their outcomes. Additionally, you will be responsible for identifying and mitigating potential risks associated with vulnerable customer support, ensuring adherence to regulatory requirements, and implementing risk-mitigation strategies to safeguard Wise's reputation and operational integrity. You will also serve as a key point of contact for regulatory inquiries and audits related to vulnerable customer support, demonstrating Wise's commitment to compliance and operational exc