Restaurant365
Finance / FinServ
VP,PayrollOperationsandServices
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“VP, Payroll Operations and Services at Restaurant365. Skills: Payroll Operations, Financial Operations, Compliance Management, Team Leadership, Strategic Growth. Oversee the full delivery of payroll and financial operations — accuracy, timeliness, client satisfaction. Streamline workflows, automate wherever possible, and build KPI frameworks”
What You'll Achieve.
Payroll operations are running with measurably improved accuracy, speed, and compliance consistency across all client accounts; A scalable compliance and internal controls framework is in place and audit-ready; Key operational KPIs are defined, tracked, and trending in the right direction; The team has a clear organizational structure with second-line leaders developing beneath you
Industry & Context.
What They're Looking For.
Must Have
12+ years of progressive leadership in payroll and financial operations, with substantial experience in a SaaS-based payroll or payroll services organization supporting multi-entity, multi-state clients, 5+ years of direct ownership over payroll tax compliance — federal, state, and local — including filings, remittances, wage and hour adherence, and audit response in complex, multi-jurisdiction environments, Demonstrated ability to build and scale high-performing operations teams, including QA frameworks, compliance programs, and structured process improvement, financial management skills: payroll liabilities, funding models, reconciliation, margin performance, and cost-to-serve within a recurring revenue business, Experience overseeing payment operations and banking relationships, including ACH processing, NACHA compliance, funding risk management, and fraud mitigation, Hands-on familiarity with payroll platforms, tax engines, accounting systems, and treasury workflows — with enough technical fluency to be a meaningful partner to Product and Engineering, Exceptional communication and executive presence, the ability to translate complex regulatory requirements into clear operational and client-facing strategies, Bachelor’s degree in Finance, Accounting, Business Administration, or related field required
Nice to Have
MBA, CPA, CPP, or equivalent professional certification preferred, Prior experience in banking, financial services, or regulated payment environments is a plus, Experience supporting the hospitality or restaurant industry is a plus
What You'll Do.
Oversee the full delivery of payroll and financial operations — accuracy
automate wherever possible
and build KPI frameworks
Own everything related to payroll funds: proper segregation
and daily reconciliations
Ensure timely and compliant payroll tax filings across all federal
and local jurisdictions — including year-end reporting
Maintain the internal controls (approval workflows
Serve as the executive point of escalation for tax authority notices
and compliance matters
Monitor regulatory changes across jurisdictions
update policies and procedures proactively
Develop training programs that embed compliance awareness across the organization
Partner with the executive team to shape the strategic direction of the function — identifying market trends
managing cost-to-serve
and building the organizational infrastructure needed to support a rapidly growing client base
Build trusted partnerships with our clients and with the financial institutions and technology vendors that support our operations
and grow a high-performing team
and create a culture where accountability and continuous improvement aren’t just values — they’re how work gets done
How You'll Work.
Team & Collaboration
Work closely with Product, Finance, Legal, and Customer Success; Serve as the primary customer voice for payroll operations; Be a meaningful partner to Product and Engineering; Cross-functional relationships with Product, Finance, and CS are functioning as true partnerships, with payroll operations embedded into the product roadmap process
Communication Scope
Exceptional communication; ability to translate complex regulatory requirements into clear operational and client-facing strategies
Full Job Description
## Description Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! ***This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; Bay Area, CA; Denver, CO; or Akron, OH. *** Restaurant365 is one of the fastest-growing SaaS platforms in the restaurant industry, and our payroll operations are scaling to match. We’re looking for a Vice President of Payroll Operations and Services to own the end-to-end infrastructure that keeps payroll running accurately, compliantly, and reliably for thousands of restaurant operators nationwide. This is a high-impact, high-visibility leadership role. You’ll build and refine the operational systems, compliance frameworks, and team structures that protect our customers and enable the company to scale. You’ll work closely with Product, Finance, Legal, and Customer Success — and serve as the primary customer voice for payroll operations, ensuring our clients experience the reliability, transparency, and service quality they depend on. If you’ve spent your career building payroll operations at scale in a SaaS environment and you’re ready to own the whole function, this role was built for you. ## How you'll add value Operational Excellence You’ll oversee the full delivery of payroll and financial operations — accuracy, timeliness, client satisfaction — and continuously raise the bar. That means streamlining workflows, automating wherever possible, and building KPI frameworks that keep the team accountable and ahead of issues before they become problems. Financial Controls & Fiduciary Oversight You’ll own everyth
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