Everlywell
digital health
VP,Operations
Neural analysis suggests this role is
optimal for Senior candidates.
“VP, Operations at Everlywell. Skills: Operations Strategy, Leadership, Cross-Functional Alignment. Own the end-to-end operations strategy and performance. Translate company and functional strategy into an operating plan”
Industry & Context.
using data to diagnose issues; prioritize initiatives; communicate trade-offs
What They're Looking For.
Must Have
15+ years of progressive operations leadership experience, significant time leading multi-function operations teams, Track record of owning complex operational portfolios, delivering measurable improvements in customer experience and quality, Experience driving cross-functional work across different departments, quantitative and analytical comfortable using data to diagnose issues, prioritize initiatives, communicate trade-offs with executives and frontline teams
What You'll Do.
Own the end-to-end operations strategy and performance
Translate company and functional strategy into an operating plan
Establish an AI-first
automation-forward operating model
Partner with Finance to build and manage budgets
Lead and develop a high-performing leadership bench
Own the service delivery model for all customer touchpoints
Oversee the PMO as the central engine
Ensure Client Ops tightly manages customer commitments
Lead a Print Comms team
Transform Cx and the other teams
Ensure teams are tightly aligned to commercial commitments
Build and maintain an operating cadence
Work closely with Clinical
Partner with Product and Engineering
Build and maintain a robust metrics and analytics framework
Partner with Analytics and Finance to develop tools
Transform the team into an integrated engine
and retain top operational talent
Build a culture grounded in clarity
Model Everlywell’s values
How You'll Work.
Team & Collaboration
Partner with Product, Engineering, Clinical, Commercial, Marketing, and Finance; Work closely with Clinical, Compliance, and Legal; Partner with Product and Engineering; Partner with Analytics and Finance
Process & Methodology
Project Management Office (PMO)
Full Job Description
## Description Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. The Vice President, Operations is a senior leader responsible for building and running an integrated operations organization that delivers a consistently exceptional customer experience while driving efficiency, quality, and scalability. This executive will lead Customer Experience (Cx), the Project Management Office (PMO), Client Operations (Client Ops), and Print Communications (Print Comms) as a unified operations portfolio, ensuring these teams are aligned, high-performing, and tightly connected to Everlywell’s strategic and financial goals. Reporting directly to the Chief Operating Officer, this leader will define and execute the operating model for day-to-day service delivery, complex cross-functional initiatives, and customer commitments—balancing experience, quality, and cost. They will partner with Product, Engineering, Clinical, Commercial, Marketing, and Finance to ensure that programs are designed, launched, and scaled with operational excellence at the core. ## What You'l Do Operations Strategy & Ownership Own the end-to-end operations strategy and performance a
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