VPofStrategicCustomerEngagement

Striim, (pronounced “stream” with two i’s for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity. We are seeking a highly strategic and execution-oriented Vice President of Strategic Customer Engagement to lead and evolve our post-sales customer organization while partnering closely with the broader Go-To-Market (GTM) leadership team. This newly created executive leadership role will oversee two critical functions: Our Technical Account Management (TAM) organization is responsible for long-term customer engagement, retention, expansion, adoption, and upsell A newly established “Tiger Team,” composed of highly technical customer-focused professionals with blended Product Engineering, Support Engineering, Architecture, and enterprise deployment expertise focused on mission-critical customer escalations and operational stabilization. The Tiger Team will operate as a specialized escalation and stabilization function engaged selectively for mission-critical customer situations requiring deep cross-functional technical coordination, architectural intervention, accelerated problem resolution, production recovery, or strategic deployment support. The organization will support strategic escalations, complex deployment initiatives, and selective customer-facing product validation efforts when aligned to critical customer outcomes. The TAM organization will maintain responsibility for long-term customer continuity, relationship management, adoption planning, retention, expansion alig