Profound
Customer Success
VPofAccountManagement
“VP of Account Management at Profound. Skills: Account Management Strategy, Customer Retention, Revenue Growth, Team Leadership, Cross-functional Partnership. Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets. Own the full AM org's book of business and be directly accountable for net revenue retention across both segments”
What You'll Achieve.
Set the vision for how we retain and grow our customer base; Build the coaching culture and commercial rigor that turns managers into great leaders; Ensure every account is positioned for long-term expansion; Build a team that scales with the business; Achieve team-level NRR, renewal, and expansion targets; Drive accountability at every level; Sustainable revenue growth
Industry & Context.
What They're Looking For.
Must Have
8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams, Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams, Deep coaching and development instincts with experience creating frameworks that develop managers into leaders, not just individual contributors, Fluent across different sales motions -- high-velocity mid-market cycles and complex, multi-stakeholder enterprise deals -- and skilled at coaching teams through both, Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts, Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment, High integrity and long-term orientation, focused on sustainable revenue growth and building a team that wins the right way
What You'll Do.
and develop our Account Management org across Enterprise and Mid-Market
setting clear expectations and holding them accountable to team-level NRR
and expansion targets
Own the full AM org's book of business and be directly accountable for net revenue retention across both segments
Build and align segment-specific playbooks while maintaining a unified commercial motion
Establish a coaching culture
creating consistent frameworks for pipeline management
and performance development that elevate managers and their teams
Run executive-level pipeline reviews
and deal escalations across both segments
surfacing risk early and driving accountability at every level
Serve as a senior commercial partner on the most strategic accounts
joining C-suite business reviews
complex multi-year negotiations
and high-stakes renewals
and develop AM managers and their teams
building structured career paths and clear growth trajectories
Partner cross-functionally to surface customer insights and align the AM org with broader company priorities
and process improvements that help both segments operate efficiently at their respective cadences
Report directly to the SVP of Revenue and serve as a key voice in shaping overall revenue strategy
How You'll Work.
Team & Collaboration
Partnering closely with Revenue, Post Sales, Product, and Marketing leadership to align the AM org with company-wide growth goals; Partner cross-functionally to surface customer insights and align the AM org with broader company priorities
Communication Scope
Executive-level communication; C-suite engagement
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