Array
financial services
VP,EnterpriseClientSuccess
Neural analysis suggests this role is
optimal for Director candidates.
“VP, Enterprise Client Success at Array. Skills: Enterprise Client Success Strategy, Team Leadership, Client Relationship Management, Revenue Growth, Scalable Process Implementation. Lead, hire, and develop a high-performing team of ECSMs. Define and operationalize the enterprise client success strategy”
What You'll Achieve.
retention; expansion; measurable client impact; durable growth across the portfolio; revenue growth; consistent delivery of value and ROI; client outcomes; forecasting accuracy; account visibility; team productivity
Industry & Context.
proactive problem-solving
What They're Looking For.
Must Have
10+ years of experience in B2B or B2B2C client success, account management, or related roles, at least 5+ years leading teams managing enterprise accounts, Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), responsibility for retention, expansion, and client outcomes, Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments, executive presence with experience engaging senior stakeholders and navigating complex client organizations, Deep experience driving revenue growth through expansion strategies and long-term relationship management, Operational rigor with the ability to implement scalable processes, metrics, and forecasting models, business judgment and ability to connect client needs to product and commercial strategy, A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.
Nice to Have
Experience in financial services, fintech, or credit-related industries, Entrepreneurial mindset with a bias toward ownership and accountability
What You'll Do.
and develop a high-performing team of ECSMs
Define and operationalize the enterprise client success strategy
Oversee client health
and expansion across $10M+ ARR relationships
Build and maintain executive-level relationships with key clients
Drive a disciplined approach to identifying and executing growth opportunities
Partner closely with Product
Establish feedback loops that translate client insights into product and business improvements
Implement scalable processes
Monitor industry trends
and competitive dynamics
Instill a culture of proactive problem-solving
and continuous improvement across the team
Maintain a habit of using AI tools to think
How You'll Work.
Team & Collaboration
Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions
Communication Scope
executive presence with experience engaging senior stakeholders
Full Job Description
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array’s most strategic and high-value accounts. This role owns the strategy, execution, and performance of enterprise client relationships, with a focus on retention, expansion, and measurable client impact. The VP serves as a senior partner to key customers while building the systems, talent, and cross-functional alignment required to drive durable growth across the portfolio. You will: Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships Drive a disciplined approach to identifying and executing growth op
Applying for this VP, Enterprise Client Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Array?
Real rants from real employees. Read before you apply.