Alteryx
VP,CustomerSuccessManagement
“VP, Customer Success Management at Alteryx. Skills: Customer Success Management, Leadership, Strategy, Execution, Data Analysis, Customer Retention, Customer Expansion. Lead and scale the global Customer Success organization. Ensure customers realize meaningful, measurable value from the Alteryx platform”
What You'll Achieve.
Ensure customers realize meaningful, measurable value from the Alteryx platform; Drive measurable outcomes across retention, expansion, and customer lifetime value; Ensure teams are focused on delivering real business impact, not just activity or adoption; Hold teams accountable to results
Industry & Context.
Analytical rigor with a track record of using data to inform strategy and execution
This position involves access to software/technology that is subject to U. S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U. S. export controls.
What They're Looking For.
Must Have
Proven track record of owning and delivering retention and expansion outcomes in a high-growth SaaS environment, Demonstrated success building and developing leaders and scalable organizations, Hands-on, operator mindset with the ability to engage directly in high-stakes customer and business situations, bias for action with comfort making decisions in ambiguity and driving execution without waiting for consensus, Experience leading proactive, data-driven account strategies that anticipate customer needs and drive growth, Ability to set a high-performance bar and hold teams accountable to measurable outcomes, Exceptional executive presence with experience influencing C-level stakeholders, 10+ years of experience in software, ideally within data, analytics, or platform-based solutions, Deep customer-centric mindset paired with a commercial and outcomes-oriented approach, cross-functional leadership with a One Alteryx mindset, Analytical rigor with a track record of using data to inform strategy and execution, Experience leading global teams across multiple regions, Technical acumen to effectively articulate the value of Alteryx solutions, Bachelor’s degree or equivalent experience required
Nice to Have
Kubernetes a plus
What You'll Do.
Lead and scale the global Customer Success organization
Ensure customers realize meaningful
measurable value from the Alteryx platform
Lead a global organization of Customer Success Managers across all segments
Ensure Alteryx is embedded in customers’ most critical workflows and delivering tangible business impact
and elevate a high-performing leadership bench
Invest deeply in developing frontline managers and future leaders
Engage directly in strategic accounts
and complex customer scenarios
Drive measurable outcomes across retention
and customer lifetime value
Lead a forward-looking
data-driven approach to account management
Foster an environment where teams are empowered to make decisions and move quickly
Drive cross-functional alignment across Sales
Leverage metrics such as NPS
and expansion to inform decisions
and hold teams accountable to results
and retain top talent
Serve as a trusted advisor to senior customer stakeholders
Represent Alteryx with credibility in executive engagements
How You'll Work.
Team & Collaboration
Drive cross-functional alignment across Sales, Product, Marketing, Support, and Operations; Break down silos and ensure customer insights directly inform company strategy and priorities
Communication Scope
Exceptional executive presence with experience influencing C-level stakeholders; Serve as a trusted advisor to senior customer stakeholders; Represent Alteryx with credibility in executive engagements
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