Reltio
SaaS
VP,CustomerSuccess
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“VP, Customer Success at Reltio. Skills: Customer Success leadership, Driving value realization, Customer adoption and expansion, Building and scaling global teams, Executive customer engagement. Ensuring Reltio customers achieve measurable business outcomes. Driving value realization and customer adoption of trusted, governed, and connected data”
What You'll Achieve.
Achieve measurable business outcomes from their investment in Reltio; Drive value realization and customer adoption; Ensure customers operationalize Reltio as a mission-critical data platform; Drive improved data quality; Reduce operational friction; Faster time to insight; Enablement of AI-driven use cases; Own Gross Revenue Retention (GRR); Own customer adoption; Own customer expansion; Own customer advocacy; Increase renewal rates; Reduce churn; Improve overall lifetime value; Higher product adoption; Higher customer satisfaction; Higher overall health scores; Greater advocacy and customer reference-ability; Successfully adopt Reltio as a system of record; Drive impact at each step in the customer journey; Ensure CSMs are driving right account-level activities
Industry & Context.
Analytical and process-oriented mindset
What They're Looking For.
Must Have
15+ years of experience in highly regulated environments including Life Sciences, Healthcare and Financial Services, Experience with Software-as-a-Service (SaaS)/Platform-as-a-Service (PaaS) and Infrastructure-as-as-Service (IaaS), Ability to manage influence through persuasion, negotiation, and consensus-building, Deep understanding of value drivers in recurring revenue business models, Analytical and process-oriented mindset, Enthusiastic and creative leader with the ability to inspire others, Excellent communication and presentation skills, MDM experience, Cloud experience, Enterprise experience, SaaS experience
Nice to Have
Preference for computer science or related degrees, Ideally combined background of post-sale and sales experience, Empathy for customers AND passion for revenue and growth, Demonstrated desire for continuous learning and improvement
What You'll Do.
Ensuring Reltio customers achieve measurable business outcomes
Driving value realization and customer adoption of trusted
Building and scaling a global organization to ensure successful deployment and operationalization of Reltio
Owning Gross Revenue Retention (GRR)
Serving as the executive voice of the customer across Product
and Go-To-Market teams
Leading a world-class Customer Success organization
Accelerating the expansion of our footprint within accounts
Improving overall lifetime value
Accelerating new business growth through advocacy and customer reference-ability
Defining and operationalizing a value realization framework
Ensuring customers successfully adopt Reltio as a system of record
Defining the right structure and account alignment for CSMs
Successfully hiring and scaling a world-class
Creating a robust process for onboarding and ramping new team members
Building a culture of continuous learning and development
Aligning the company on a shared view of an ideal customer
Mapping customer journey
Identifying critical listening points and key metrics
Implementing systems and processes for continuous improvement
Creating processes and metrics for CSM activities
Participating in an executive council of key customers and prospects
Defining and driving strategy around Customer Councils
Working with Marketing to create and deliver customer conferences
How You'll Work.
Team & Collaboration
Serving as the executive voice of the customer across Product, Engineering, and Go-To-Market teams; Aligning the company on a shared view of an ideal customer; Working with Marketing to create and deliver customer conferences
Communication Scope
Excellent communication and presentation skills
Full Job Description
At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Vice President of Customer Success is responsible for ensuring Reltio customers achieve measurable business outcomes fr
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