Insify
insurtech
VPCustomerSuccess
“VP Customer Success at Insify. Skills: AI & automation, Customer experience & quality, Team & performance. Ensure team delivers top-notch experience. Transition support to AI”
What You'll Achieve.
improve quality and customer satisfaction; delivering AI-enabled operational scalability; clear outcomes; hold the bar on quality and speed; keep quality consistent across our markets; cost efficiency; SLA delivery
Industry & Context.
spot problems early; interrogate the dashboards; clear outcomes
What They're Looking For.
Must Have
8+ years in operations, at least 3 in a senior leadership role, Managed teams of 20+ across multiple functions, Owned a Customer Success budget, Re-imagined operational processes from scratch, Knowledge on how to use data to spot problems early, Managed multilingual, multi-market Support teams, A track record of working with product and tech teams to automate manual workflows
Nice to Have
ideally in fintech, insurtech, or another regulated environment, built the leadership layer beneath you, make headcount decisions without losing sight of customer outcomes, set the metrics, interrogate the dashboards, and own the follow-through, know what it takes to keep quality consistent across our markets, actually getting it shipped
What You'll Do.
Ensure team delivers top-notch experience
Transition support to AI
Roll out AI automation
Deliver AI-enabled operational scalability
Set priorities for AI Coach
Own implementation across communication channels
Partner with Product and Tech
Set bar on quality and speed
Own customer experience metrics
Own post-application customer journey
Own performance of Customer Success
Lead and develop team
Translate business strategy into Ops priorities
How You'll Work.
Team & Collaboration
work closely with the tech team; Partner with Product and Tech; work closely together; challenge each other’s ideas; expect contributions from everywhere; close collaboration; work in person; work with product and tech teams
Applying for this VP Customer Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Insify?
Real rants from real employees. Read before you apply.