Insify
insurtech
VPCustomerSuccess
Neural analysis suggests this role is
optimal for Director candidates.
“VP Customer Success at Insify. Skills: AI & automation, Customer experience & quality, Team & performance. Ensure team delivers top-notch experience. Transition support to AI”
What You'll Achieve.
improve quality and customer satisfaction; delivering AI-enabled operational scalability; clear outcomes; hold the bar on quality and speed; keep quality consistent across our markets; cost efficiency; SLA delivery
Industry & Context.
spot problems early; interrogate the dashboards; clear outcomes
What They're Looking For.
Must Have
8+ years in operations, at least 3 in a senior leadership role, Managed teams of 20+ across multiple functions, Owned a Customer Success budget, Re-imagined operational processes from scratch, Knowledge on how to use data to spot problems early, Managed multilingual, multi-market Support teams, A track record of working with product and tech teams to automate manual workflows
Nice to Have
ideally in fintech, insurtech, or another regulated environment, built the leadership layer beneath you, make headcount decisions without losing sight of customer outcomes, set the metrics, interrogate the dashboards, and own the follow-through, know what it takes to keep quality consistent across our markets, actually getting it shipped
What You'll Do.
Ensure team delivers top-notch experience
Transition support to AI
Roll out AI automation
Deliver AI-enabled operational scalability
Set priorities for AI Coach
Own implementation across communication channels
Partner with Product and Tech
Set bar on quality and speed
Own customer experience metrics
Own post-application customer journey
Own performance of Customer Success
Lead and develop team
Translate business strategy into Ops priorities
How You'll Work.
Team & Collaboration
work closely with the tech team; Partner with Product and Tech; work closely together; challenge each other’s ideas; expect contributions from everywhere; close collaboration; work in person; work with product and tech teams
Full Job Description
## Description A rare opportunity to take real ownership in a fast-scaling European insurtech — and shape outcomes that matter. At Insify, we build insurance for entrepreneurs because we are entrepreneurs ourselves. We know what it’s like to build something from scratch, to take risks, and to carry responsibility that doesn’t switch off at 5 pm. Our mission is simple but ambitious: to make business insurance 10x simpler, faster, and fairer for entrepreneurs and SMEs across Europe. No paperwork. No fine print. No legacy complexity. Just modern software, smart automation, and a relentless focus on the customer. We are a high-growth European scale-up, backed by €43M from world-class investors, on a mission to become a global leader in digital insurance for entrepreneurs and SMEs. Starting in the Netherlands, we’ve expanded into France and Germany, and we’re only accelerating from here. At our core, we’re a tech company. We build our own insurtech platform and rely heavily on data, automation, and AI to redesign the end-to-end insurance experience: from underwriting to claims. Combined with a fully digital customer portal and strong UX, we’re turning insurance into something surprisingly simple, transparent, and fair. We’re led by seasoned entrepreneurs who’ve built and scaled companies before, and we bring that same ambition, urgency, and ownership mindset to everything we do. Our culture (read this carefully) We’re not just building a company, we’re building a category leader. That comes with ambition, responsibility, and pace. Our culture is defined by three things: High ownership People own problems end-to-end. If something is unclear or broken, we don’t wait — we step in and fix it. High pace Priorities shift, and decisions are made quickly. We value momentum and learning over perfection. High standards Outcomes matter more than optics. We care about results, quality, and follow-through. At the same time, you won’t be doing this alone. We believe great work hap
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