Hippocratic AI
Healthcare
VP,CustomerSuccess
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“VP, Customer Success at Hippocratic AI. Skills: Customer Success Leadership, Health system partnerships, Revenue generation. Own regional portfolio. Lead team of Directors”
What You'll Achieve.
Drive net revenue retention; Drive expansion growth; Deliver measurable impact; Hit or exceed delivery goals; Hit or exceed revenue goals
Industry & Context.
Occasional travel to HQ, Client-specific credentialing
What They're Looking For.
Must Have
Bachelor's degree, 10-15 years healthcare experience, 7+ years customer-facing leadership, Manage Directors and senior CS team members, Deep knowledge of clinical workflows, Experience leading cross-functional initiatives, Executive presence and communication skills, Demonstrated success in implementation excellence, Track record of hitting delivery and revenue goals, Experience building CS playbooks, Satisfy client-specific credentialing requirements
Nice to Have
Experience with AI, Experience with digital health, Experience with clinical decision support tools, Background in consulting, Background in health tech, Background in clinical operations transformation, Prior exposure to regulatory considerations, Prior exposure to compliance considerations, Prior exposure to data governance considerations, Experience with pricing strategy, Experience with packaging strategy, Experience with go-to-market strategy
What You'll Do.
Own regional portfolio
Lead team of Directors
Foster accountability
Foster continuous improvement
Serve as executive point of contact
Build trusted relationships
Lead enterprise implementations
Ensure alignment with client priorities
Ensure alignment with clinical workflows
Incorporate customer feedback
Incorporate customer insights
Define client success metrics
Track client success metrics
Communicate client success metrics
Guide change management strategies
Build best practices for onboarding
Build best practices for training
Build best practices for workflow integration
Identify upsell opportunities
Identify cross-sell opportunities
Represent Hippocratic AI at conferences
Represent Hippocratic AI at webinars
Represent Hippocratic AI at industry forums
Support regional hiring strategy
Contribute to building CS org
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Client stakeholder engagement; Product team collaboration; Engineering team collaboration; Sales team collaboration
Communication Scope
Executive communication; Board-level communication; C-suite communication
Process & Methodology
Implementation excellence, Change leadership
Full Job Description
ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. WHY JOIN OUR TEAM Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. ABOUT THE ROLE Hippocratic AI is seeking a VP of Customer Success to own a regional portfolio of health system partnerships, lead a high-performing team of Directors and senior Customer Success Executives, and drive net revenue retention and expansion growth across the region. This is a revenue-bearing leadership role that combines executive-level client strategy with team development and measurable long-term impact delivery. You will be responsible for setting strategy, driving team deliverables, and holding enterprise client relationships across multi-account portfolios. You
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