VPCS

About Hypercore Hypercore is building the operating system for the $3T+ global Private Credit market - one of the fastest-growing and most under-served asset classes in finance. Backed by Insight Partners and Y Combinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission-critical operations. As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient - and that’s exactly where Hypercore comes in. Hypercore is scaling fast - not just in revenue, but in ambition. We’re building a category-defining company in a massive market, and we’re assembling a team that wants to grow with it. We’re looking for a VP Customer Success to build and lead Hypercore’s global Customer Success function. In this role, you’ll own the entire post-sale lifecycle - from complex, long-term implementations to retention, expansion, and customer advocacy. You’ll work closely with leading financial institutions and play a critical role in ensuring customers derive maximum value from Hypercore’s platform. What You’ll Do - Build and lead Hypercore’s Customer Success organization, including hiring, structuring, and scaling the team. - Own the full customer lifecycle: onboarding, implementation, adoption, retention, and expansion. - Lead complex, long-term enterprise implementations, ensuring successful delivery and deep product adoption. - Develop and execute a scalable Customer Success strategy aligned with Hypercore’s growth. - Act as a strategic partner to customers, understanding their financial workflows and business needs. - Work closely with Sales, Product, and Engineering to ensure alignment across the customer journey. - Establish processes, playbooks, and KPIs to drive efficiency and measurable outcomes. - Drive net revenue retention (NRR), expansion opportunities, and customer satisfaction. - Build strong executive relationships with key stakeholders at customer organizatio