Toptal
Technology
VP,AIServices
Neural analysis suggests this role is
optimal for Executive candidates.
“VP, AI Services at Toptal. Skills: AI Services, ITSM, ServiceNow, Client Engagement. Own AI Services practice vision. Own AI Services practice strategy”
What You'll Achieve.
Reduce time-to-value; Ensure client satisfaction; Reduce operational burden; Improve end-user experience; Achieve revenue targets; Achieve margin targets; Achieve utilization targets
Industry & Context.
Troubleshooting
Work virtually on camera
What They're Looking For.
Must Have
Authorized to work in the US, Resumes and communication in English
Nice to Have
ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher, Familiarity with LLMs, Familiarity with generative AI APIs, Familiarity with prompt engineering, Experience with AIOps platforms, Experience with Moogsoft, Experience with BigPanda, Experience with Dynatrace, Experience with ServiceNow integration, Background in solution architecture, Experience in multi-tenant MSP environments, Experience in multi-client MSP environments, Active presence in ServiceNow partner ecosystem, Active presence in ITSM industry community
What You'll Do.
Own AI Services practice vision
Own AI Services practice strategy
Own AI Services practice P&L
Develop repeatable service offerings
Develop delivery frameworks
Apply AI to ITIL processes
Define pricing models
Define go-to-market strategy
Develop pre-configured AI assets
Engage C-suite stakeholders
Engage IT leadership stakeholders
Assess client maturity
Identify client opportunities
Co-create AI-driven ITSM roadmaps
Lead discovery workshops
Lead maturity assessments
Present business cases
Translate technical capabilities
Maintain trusted advisor relationships
Identify expansion opportunities
Oversee architecture of ServiceNow AI solutions
Oversee delivery of ServiceNow AI solutions
Establish delivery standards
Establish quality assurance processes
Drive adoption of AI features
Apply ITIL v4 expertise
Champion shift-left philosophy
Establish governance frameworks
Establish measurement frameworks
Recruit AI architects
Recruit ServiceNow practitioners
Recruit ITSM consultants
Develop AI architects
Develop ServiceNow practitioners
Develop ITSM consultants
Lead ServiceNow practitioners
Lead ITSM consultants
Establish career paths
Establish capability-building programs
Foster culture of innovation
Foster culture of continuous improvement
Encourage team to test AI capabilities
Encourage team to adopt AI capabilities
Manage relationship with ServiceNow
Deepen relationship with ServiceNow
Achieve practice revenue targets
Achieve practice margin targets
Achieve practice utilization targets
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Marketing; Client executives; IT leadership stakeholders; Delivery teams; Services organization
Communication Scope
Written communication; Verbal communication; Executive presentations; Client presentations
Process & Methodology
P&L accountability
Full Job Description
## Description About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy. You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale. This role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice. This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. AI Services Practice Leadership. Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio. Develop repeatable service offeri
Applying for this VP, AI Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Toptal?
Real rants from real employees. Read before you apply.