Toptal
Technology
VP,AIServices
“VP, AI Services at Toptal. Skills: AI Services, ITSM, ServiceNow, Client Engagement. Own AI Services practice vision. Own AI Services practice strategy”
What You'll Achieve.
Reduce time-to-value; Ensure client satisfaction; Reduce operational burden; Improve end-user experience; Achieve revenue targets; Achieve margin targets; Achieve utilization targets
Industry & Context.
Troubleshooting
Work virtually on camera
What They're Looking For.
Must Have
Authorized to work in the US, Resumes and communication in English
Nice to Have
ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher, Familiarity with LLMs, Familiarity with generative AI APIs, Familiarity with prompt engineering, Experience with AIOps platforms, Experience with Moogsoft, Experience with BigPanda, Experience with Dynatrace, Experience with ServiceNow integration, Background in solution architecture, Experience in multi-tenant MSP environments, Experience in multi-client MSP environments, Active presence in ServiceNow partner ecosystem, Active presence in ITSM industry community
What You'll Do.
Own AI Services practice vision
Own AI Services practice strategy
Own AI Services practice P&L
Develop repeatable service offerings
Develop delivery frameworks
Apply AI to ITIL processes
Define pricing models
Define go-to-market strategy
Develop pre-configured AI assets
Engage C-suite stakeholders
Engage IT leadership stakeholders
Assess client maturity
Identify client opportunities
Co-create AI-driven ITSM roadmaps
Lead discovery workshops
Lead maturity assessments
Present business cases
Translate technical capabilities
Maintain trusted advisor relationships
Identify expansion opportunities
Oversee architecture of ServiceNow AI solutions
Oversee delivery of ServiceNow AI solutions
Establish delivery standards
Establish quality assurance processes
Drive adoption of AI features
Apply ITIL v4 expertise
Champion shift-left philosophy
Establish governance frameworks
Establish measurement frameworks
Recruit AI architects
Recruit ServiceNow practitioners
Recruit ITSM consultants
Develop AI architects
Develop ServiceNow practitioners
Develop ITSM consultants
Lead ServiceNow practitioners
Lead ITSM consultants
Establish career paths
Establish capability-building programs
Foster culture of innovation
Foster culture of continuous improvement
Encourage team to test AI capabilities
Encourage team to adopt AI capabilities
Manage relationship with ServiceNow
Deepen relationship with ServiceNow
Achieve practice revenue targets
Achieve practice margin targets
Achieve practice utilization targets
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Marketing; Client executives; IT leadership stakeholders; Delivery teams; Services organization
Communication Scope
Written communication; Verbal communication; Executive presentations; Client presentations
Process & Methodology
P&L accountability
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