Toptal
Technology
VP,AIServices
Neural analysis suggests this role is
optimal for Executive candidates.
“VP, AI Services at Toptal. Skills: AI Services, ITSM, ServiceNow, ITIL v4. Own AI Services practice vision. Develop repeatable service offerings”
What You'll Achieve.
Scale AI-powered ITSM solutions; Reduce time-to-value; Measurably reduce operational burden; Improve end-user experience; Grow and operate profitable practice; Grow revenue line; Practice recognized externally
Industry & Context.
Translate needs into offerings; Assess maturity; Identify opportunities; Baseline capabilities; Translate capabilities into outcomes; Identify expansion opportunities; Reduce operational burden; Improve end-user experience; Elevate processes; Reduce risk; Reduce technical debt; AI-driven self-service; Automated resolution; Measure AI-enhanced ITSM
What They're Looking For.
Must Have
Bachelor's degree, 10+ years IT services experience, 5+ years senior leadership, Proven track record building/scaling ITSM or AI practice, Hands-on ServiceNow expertise, Deep applied knowledge of ITIL v4, Demonstrated experience applying AI/automation/ML, Experience engaging C-suite stakeholders, P&L management experience
Nice to Have
ITIL Managing Professional or Strategic Leader certification, ServiceNow Certified Implementation Specialist (CIS-ITSM), Higher-level ServiceNow partner certification, Familiarity with LLMs, generative AI APIs, Prompt engineering in enterprise contexts, Experience with AIOps platforms, Integration with ServiceNow, Background in solution architecture, MBA or advanced degree, Active presence in ServiceNow ecosystem
What You'll Do.
Own AI Services practice vision
Develop repeatable service offerings
Define pricing models
Develop go-to-market strategy
Serve as executive-level AI advisor
Engage C-suite stakeholders
Co-create AI-driven ITSM roadmaps
Lead discovery workshops
Present business cases
Translate technical capabilities
Maintain trusted advisor relationships
Oversee architecture and delivery
Establish delivery standards
Ensure consistent implementation
Drive adoption of AI features
Apply ITIL v4 expertise
Champion shift-left philosophy
Establish governance and measurement frameworks
Recruit AI architects
Develop AI practitioners
Lead ITSM consultants
Establish career paths
Foster culture of innovation
Manage ServiceNow relationship
Evaluate AI/AIOps partners
Grow profitable AI Services practice
Ensure practice recognition
How You'll Work.
Team & Collaboration
Partnering with client executives; Collaboration with Sales; Collaboration with Marketing; Partnering with ServiceNow
Communication Scope
Client-facing leadership; Executive advisory; Presenting business cases; Managing executive relationships; Written communication; Verbal communication
Full Job Description
## Description About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered IT Service Management (ITSM) solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy. This role carries P&L accountability for the AI Services practice. You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale. This is a remote position. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. AI Services Practice Leadership. Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio. Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Manageme
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