MERGE
marketing and technology agency
VP,AccountManagement
“VP, Account Management at MERGE. Skills: account management, client relationship management, revenue generation, strategic leadership. Lead growth efforts within some of the agency’s highest priority accounts, with responsibility for revenue generation and net new client relationships.. Act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams, and position teams to effectively introduce new digital solutions to changing market ”
What You'll Achieve.
revenue generation; net new client relationships; meeting/exceeding agency revenue goals; hit forecasting numbers; transform their business
Industry & Context.
problem-solving ability; develop innovative, effective and intelligent solutions to client problems
What They're Looking For.
Must Have
12-14 years of related experience, Ability to evaluate contemporary marketing and customer experience programs across categories and consumer segments, Willingness to roll up your sleeves to be a constant leader in a highly collaborative environment and to develop and execute business-building strategies, Superior professional communication and presentation skills, Commitment to the client, attention to detail, and problem-solving ability, Expert understanding of client management principles, relationship development and organization, business acumen, and delegation skills, Understand the client's business at the highest level in order to be a champion, and help bring forth proactive ideas for the client that transform their business, Function and successfully manage, within a demanding and stressful environment, Expert negotiator, whether for contracts or conflict or anything in between, Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Nice to Have
7-10 years of Client Management experience preferred, including proven strategic thought leadership bringing forward digital business solutions, Bachelor’s degree preferred, or equivalent work experience, Category expertise and multi-channel experience with platforms (Adobe) and digital expertise, Superior client management and relationship skills, especially as it relates to expanding business with existing clients, Emphasis on building relationships across departments, from marketing to technology to product and sales
What You'll Do.
Lead growth efforts within some of the agency’s highest priority accounts
with responsibility for revenue generation and net new client relationships.
Act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams
and position teams to effectively introduce new digital solutions to changing market conditions.
Inspire team members to develop innovative
effective and intelligent solutions to client problems and have experience in sell-through across enterprise organizations.
Navigate enterprise level organizations to identify relevant stakeholders to both deepen and widen agency relationships and opportunities
Lead organic growth initiatives and opportunities
financial and otherwise on a defined client or client portfolio
while delivering real results for our clients and meeting/exceeding agency revenue goals
Create client partnerships including high quality of work
business-driving results
and proactive ideation
integrated team through high-level strategic engagement
Manage multiple pieces of business within one client or multiple accounts
Follow and implement agency policies and procedures across their teams
Sign off on clear and thorough SOWs
inspecting for proper margins and profitability targets
Forecast revenue growth and margin with an eye to opportunities for increased profitability
Exercise independent judgment in methods
and evaluation criteria for obtaining results
Display business acumen to apply knowledge beyond current client base or vertical
by having an immediate impact if moving to a different client or vertical
Oversee the financial health of the relationships to hit forecasting numbers
Addresses key staffing issues with group leader
Help clients anticipate changes in their category and the market at large and make forward-looking adjustments to their marketing strategy
from communications to customer experience to supporting technology
Act as a trusted client advisor who consults with them on strategy
and thought leadership
Create and extend relationships with senior clients to facilitate the overall needs of the client and agency
Grow and diversify client relationships by identifying additional business needs
from digital marketing and technology platforms to brand strategy to communication to data-driven marketing and experience design
Leverage experience to craft strategic and creative solutions
with a emphasis on digitally-driven programs
helping to modernize customer experiences
Incorporate senior staff from other departments appropriately
setting them up to capitalize on new opportunities and collaborate effectively
Develop and grow a team as a mentor and trusted advisor to account team
Maintain working knowledge of MERGE solutions and resources and recognize/act upon opportunities
Attend industry events
and training as appropriate
Other responsibilities as designated
How You'll Work.
Team & Collaboration
Develop lasting relationships between the client and agency teams; Inspire team members to develop innovative, effective and intelligent solutions to client problems; Navigate enterprise level organizations to identify relevant stakeholders to both deepen and widen agency relationships and opportunities; Create client partnerships; Manage a successful, integrated team through high-level strategic engagement; Incorporate senior staff from other departments appropriately, setting them up to capitalize on new opportunities and collaborate effectively; Develop and grow a team as a mentor and trusted advisor to account team
Communication Scope
Superior professional communication and presentation skills
Process & Methodology
SOW creation, profitability targets, planning
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