MSX International
Automotive
VORAgent
Neural analysis suggests this role is
optimal for not-applicable candidates.
“VOR Agent at MSX International. Skills: automotive processes & parts, Customer service experience. Supporting the dealership network on request related to the expediting of service parts orders. Work primarily in Stellantis systems, including a case management tool, parts catalog, parts inventory management, supply chain tools etc.”
What You'll Achieve.
increasing revenue; reducing cost; enhancing customer satisfaction
Industry & Context.
Analytical ability
Work in Night shift from 5:30 pm to 2:30 am
What They're Looking For.
Must Have
Ability to relate with dealer, Customer service experience, PC literate, High school diploma or General Equivalency Diploma (GED)
Nice to Have
Minimum 1-3 years automotive technical background with working experience in automotive dealership operations or similar operation, Experience with vehicle service parts release processes
What You'll Do.
Supporting the dealership network on request related to the expediting of service parts orders
Work primarily in Stellantis systems
including a case management tool
parts inventory management
supply chain tools etc.
Handle requests such as: Upgrade order status
Place request on dealer behalf
Dealer to dealer sale
Full Job Description
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSXs deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The companys broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide. Website : [http://www.msxi.com](https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.msxi.com%2F&data=05%7C02%7Cmayuri.bornak%40msxi.com%7Ca3c9d1c29a2249627bbd08dc2c7697c3%7C22d1428ac66d431192effab1eb2d98e7%7C0%7C0%7C638434135070675061%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=RdJlLoQRoB7Ev%2B4HHugt6s6g5umnJPqA2z3EbykRg5c%3D&reserved=0) Responsibilities: Responsible for supporting the dealership network on request related to the expediting of service parts orders. Agents will work primarily in Stellantis systems, including a case management tool, parts catalog, parts inventory management, supply chain tools etc. Request to be handled include among others: - Upgrade order status - Place request on dealer behalf - Dealer to dealer sale Required background & skills: * Ability to relate with dealer * Customer service experience * Knowledge of automotive processes & parts * PC literate ## Qualifications EDUCATION and/or EXPERIENCE * Minimum 1-3 years automotive technical background with working experience in automotive dealership operations or similar operation is preferred. * High school diploma or General Equivalency Diploma (GED) is required * Experience with vehicle service parts release processes preferred * Analytical ability * Proficient in MS Word, Excel and PowerPoint ## Additional Inf
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