VoiceIDConsultant

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Job Description Summary** The Voice ID Consultant is responsible for the day‑to‑day oversight, investigation, and optimization of Northern Trust’s Voice ID authentication program. This role serves as a critical control function supporting client authentication, fraud detection, and client experience by reviewing suspicious caller alerts, resolving authentication mismatches, supporting front‑line partners, and partnering closely with Risk, Fraud, IT, Privacy, and Model Risk teams. The Consultant plays a key role in ensuring rapid response to high‑risk authentication events, maintaining the integrity of the Voice ID program, and supporting ongoing enhancements, reporting, and governance. **Key Responsibilities:** **Monitor and respond to Suspicious Caller alerts generated through:** * Voice ID Admin Portal review queues * Automated alerts sent to the Voice ID admin distribution * Prioritize immediate review of alerts to ensure rapid turnaround and risk mitigation. **Conduct comprehensive suspicious caller reviews by leveraging multiple platforms, including:** * Voice ID Admin Portal: Review call audio, risk scores, and contributing factors (e.g., fraudster match, synthetic speech detection). * Verint: Listen to a reasonable sample of historical call recordings (3–5) to assess voice consistency across prior client interactions. * Partner Workstation: Review client case history, authentication r