VoiceAssociate

**This role is for one of the Weekday's clients** **Salary range: Rs 300000 - Rs 600000 (ie INR 3-6 LPA)** Experience: 2+ yrs Location: Bengaluru Job Type: full-time We are looking for a **Customer Care Executive – Voice Support** to deliver exceptional customer service for a US-based healthcare support process. This role requires strong communication skills, a customer-first mindset, and the ability to handle voice-based interactions professionally while ensuring a positive customer experience. As a Customer Care Executive, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a timely and courteous manner. The ideal candidate should be comfortable working with US customers, possess excellent verbal communication skills with a neutral accent, and demonstrate professionalism in handling customer interactions. This position is well-suited for individuals who have prior experience in international voice processes and are passionate about delivering high-quality customer support. **Requirements** ### Key Responsibilities * Handle inbound and outbound customer interactions through voice support channels. * Provide prompt, accurate, and professional responses to customer inquiries and concerns. * Deliver exceptional customer service while maintaining high levels of customer satisfaction. * Resolve customer issues efficiently and escalate complex cases when necessary. * Maintain accurate records of customer interactions and updates in internal systems. * Follow established processes, quality standards, and compliance guidelines. * Build positive customer relationships through effective communication and problem-solving. * Meet productivity, service level, and quality performance targets. * Collaborate with internal teams to ensure timely issue resolution. * Stay updated on process changes, policies, and service requirements. ### What Makes You a Great Fit * Experience in international