VMware
VMware-ZertoTechnicalSupportEngineerL2
Neural analysis suggests this role is
optimal for Senior candidates.
“VMware - Zerto Technical Support Engineer L2 at VMware. Skills: Technical support, Troubleshooting, Customer support. Resolve complex technical issues. Advanced troubleshooting of technical issues”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
5+ years experience Enterprise/Datacenter software solutions support, Knowledge of TCP/IP, Knowledge of DNS, Knowledge of networking concepts, Customer-focused, Team-oriented, Passion for troubleshooting client problems, Satisfying customer needs, Self-motivated, Sense of urgency, Sense of efficiency, Work ethic, Excellent interpersonal skills, Excellent spoken English, Excellent written English
Nice to Have
Experience with VMware vSphere family, Experience in MS Hyper-V, Experience in AWS virtualization, Cloud Computing experience, Linux familiarity, UNIX familiarity, Understanding of storage subsystems
What You'll Do.
Resolve complex technical issues
Advanced troubleshooting of technical issues
Remote troubleshooting on customer sites
Research technical issues
Log analysis for issues
Create knowledge base articles
Work closely with customers
How You'll Work.
Team & Collaboration
EMEA Zerto support team; Support engineers; Development; Product; Sales; Customers
Communication Scope
Spoken English; Written English
Full Job Description
VMware - Zerto Technical Support Engineer L2 This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast-paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. _**What you 'll do:**_ * You’ll be responsible for resolving complex technical issues. You’ll do advanced troubleshooting of technical issues through remote sessions on customers’ sites, research, log analysis, and issue reproduction. You will be creating knowledge base articles, both for the internal Zerto audience and for our customers. * You will work closely with our customers on a daily basis. You will be part of the EMEA Zerto support team that provides the highest level of support in the EMEA region. **What’s in it for you?** You will be part of a team that is critical to
Applying for this VMware - Zerto Technical Support Engineer L2 role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about VMware?
Real rants from real employees. Read before you apply.