Career Team
VirtualServicesAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Virtual Services Associate at Career Team. Skills: Customer success, Virtual support, Platform adoption. Promote online programs. Provide virtual customer support”
What You'll Achieve.
Maximize platform adoption; Expedite service delivery; Reduce user frustration with technology
Industry & Context.
Critical thinking; Analytical skills; Research skills
What They're Looking For.
Must Have
Bachelor's degree or higher or equivalent combination of education and experience, 2+ years of demonstrated ability working in a dynamic team environment, 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite, High energy and clarity when speaking on camera, Emotional intelligence, Demonstrated ability to thrive in a fast-paced environment, Sharp attention to detail, Exceptional organizational skills, Exceptional analytical skills, Exceptional research skills, Exceptional critical thinking skills, Exceptional time management skills, Excellent verbal and written communication skills, Valid Driver’s License
Nice to Have
Comfort navigating web apps, Comfort navigating mobile app interfaces, Comfort hosting interactive web events
What You'll Do.
Promote online programs
Provide virtual customer support
Help participants use apps
Help participants use websites
Help participants use online career tools
Meet with participants 1-on-1
Expedite service delivery
Serve as subject matter expert
Serve as advocate for Career Edge app
Serve as advocate for Career Edge website
Maximize platform adoption
Guide participants through initial setup
Guide participants through profile completion
Guide participants through navigation of Career Edge features
Ensure participants utilize career readiness modules
Design virtual orientations
Schedule virtual orientations
Facilitate virtual orientations
Introduce participants to online services
Introduce participants to physical workforce development services
Conduct remote professional development workshops
Execute digital outreach campaigns
Provide remote assistance to VIPs
Assist VIPs navigating online workforce portals
Assist participants in completing intakes
Assist participants in completing self-assessments
Assist participants in uploading documents
Assist participants in submitting applications
Assist participants in accessing career resources
Deliver person-centered support
Evaluate program inquiries
Transition participants into eligibility paths
Maintain data precision
Document virtual customer service workflows
Document attendee logs
Document engagement points
Document within regional reporting databases
How You'll Work.
Team & Collaboration
Dynamic team environment; Work cooperatively with others
Communication Scope
Clarity when speaking on camera; Hold online audience attention
Full Job Description
Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. TITLE: Virtual Services Associate REPORTS TO: Project Director LOCATION: Remote / North Bay, CA EMPLOYMENT TYPE: Full-Time, Exempt Employee Career Team is looking to hire a Virtual Services Associate for the North Bay area. In this role, you will help us reach more people in the community by promoting our online programs and providing excellent virtual customer support. You will play a key part in helping participants who cannot visit us in person by showing them how to use our apps, websites, and online career tools. You’ll facilitate workshops, meet with participants 1-on-1 to provide guidance and expedite service delivery, and you’ll be a key contributor to the success of the North Bay operation. Operating under the supervision of the Project Director, you will make it easy and welcoming for job seekers to get the help they need online to find a job and grow their careers. Your Impact on Career Team’s Success: Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption. Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules. Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services. Conduct inte
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