Better Health
Healthcare
VirtualReality(VR)PeerSupportCoach
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Virtual Reality (VR) Peer Support Coach at Better Health. Skills: lived-experience, empathetic patient resource and advocate, support members using virtual reality (VR) programs for chronic pain and mental wellness, onboard, navigate the VR platform, build consistent engagement with self-regulation tools, conduct video or phone sessions, overcome technical and emotional barriers, documenting interactions, collaborating with the team, escalating issues. supporting members using virtual reality (V”
What You'll Achieve.
contributing significantly to the positive clinical health outcomes of our members; helps members feel confident and empowered
Industry & Context.
Must be able to pass a background check
What They're Looking For.
Must Have
lived experience with chronic pain and/or mental health challenges, communication skills, comfort with technology, Must be able to pass a background check, Must be willing to complete HIPAA certification before starting, Must have a laptop or a Chromebook with at least 16 GB
Nice to Have
Experience in peer support or coaching is preferred, Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferred, Secondary degree (Associates, Bachelors, etc) or at least 3 years professional experience, professional certification required if applicable
What You'll Do.
supporting members using virtual reality (VR) programs for chronic pain and mental wellness
one-on-one support to help members onboard
navigate the VR platform
and build consistent engagement with self-regulation tools
conduct video or phone sessions
starting with onboarding and continuing with regular check-ins
help members overcome technical and emotional barriers
using approaches like motivational interviewing
and supportive accountability - while maintaining clear non-clinical boundaries
documenting interactions
collaborating with the team
escalating issues as needed
How You'll Work.
Team & Collaboration
collaborating with the team
Communication Scope
Excellent interpersonal skills; comfort talking on the phone; Comfortable making outbound calls
Full Job Description
Peer Support Coach Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions. Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves the members of top payers, including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar, among others. We are backed by top investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc/ (see our latest funding announcement https://www.linkedin.com/pulse/better-health-secures-14-million-strategic-funding-revolutionize-nwm2f?utm_source=share&utm_medium=member_ios&utm_campaign=share_via). As we scale our chronic condition care program for the populations we serve, we are looking to expand our Peer Support Coaching team. Our peer support coaches are 1099-contractors with flexible hours and have lived-experience enabling them to be an empathetic patient resource and advocate, ultimately contributing significantly to the positive clinical health outcomes of our members. What is a VR Peer Support Coach? The VR Peer Support Coach is a remote, non-clinical role supporting members using virtual reality (VR) programs for chronic pain and mental wellness. Grounded in lived experience, coaches provide empathetic, one-on-one support to help members onboard, navigate the VR platform, and build consistent engagement with self-regulation tools. Coaches conduct video or phone sessions, starting with onboarding and continuing with regular check-ins. They help members overcome technical and emotional barriers, using approaches like motivational interviewing, h
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