VirtualPhysicianClinicalSupportProvider

We are seeking a highly professional, clinically sophisticated **Virtual Physician Clinical Support Provider** to optimize clinical operations for a busy outpatient medical practice. Operating as an extension of the on-site medical team, this role is designed to take over the critical responsibility of patient result communications, allowing on-site physicians and medical assistants to focus entirely on direct patient care and face-to-face operations. In this workflow, on-site providers will review lab or diagnostic results and route them into your dedicated **AthenaHealth** inbox. You will then take complete ownership of the patient communication lifecycle—reviewing findings, contacting patients, answering questions, and closing out the tasks. Because you will be delivering medical results and clinical guidance directly to patients over the phone, **exceptional verbal communication skills, strong patient rapport, and a completely clear, neutral English accent with zero heavy regional indicators are absolute, non-negotiable requirements. Core Responsibilities: Patient Result Callbacks & Clinical Guidance (Primary Focus)** * **Diagnostic Review:** Systematically review provider-assigned labs, imaging, and diagnostic result tasks routed to your AthenaHealth inbox. * **Patient Consultations:** Outbound contact patients via phone to review their results, clearly articulating provider notes and instructions with a calm, professional, and reassuring demeanor. * **Patient Education:** Answer patient questions appropriately within your clinical scope, utilizing sharp clinical judgment to explain complex medical findings in simple, accessible language. * **Clinical Triage:** Perform basic clinical triage during calls, recognizing high-risk or urgent red flags and seamlessly escalating complex medical concerns to the primary on-site physicians. **Portal Optimization & Task Management** * **Task Closure:** Meticulously document all patient communications, closing out completed