Staffing for Doctors
Healthcare
VirtualPatientCareCoordinator&LeadSpecialist
Neural analysis suggests this role is
optimal for Lead candidates.
“Virtual Patient Care Coordinator & Lead Specialist at Staffing for Doctors. Skills: Patient reactivation, Lead conversion, Insurance coordination. Reactivate overdue recall patients. Follow up on digital marketing leads”
What You'll Achieve.
Maximize provider production; Keep hygiene chairs filled
Industry & Context.
Silent home office
What They're Looking For.
Must Have
2-3+ years administrative front-office experience, U.S. dental practice experience, High-volume outbound calling experience, Lead tracking experience, Digital marketing inquiry conversion experience, Verify out-of-network dental benefits, Verify fee schedules, Verify commercial PPO maximums, Flawless verbal English, Flawless written English, Professional phone presence, Secure silent home office, High-speed internet, Modern computer setup, Professional noise-canceling headset
Nice to Have
Fuse EMR operational experience, Mango Voice operational experience, Experience collaborating with external dental marketing agencies, Understanding of dental implants, Understanding of surgical wisdom teeth extractions, Understanding of clear aligner therapies
What You'll Do.
Reactivate overdue recall patients
Follow up on digital marketing leads
Maximize provider production
Keep hygiene chairs filled
Work through patient recall backlog
Reconnect with inactive patients
Book patients back on schedule
Book routine cleanings
Book preventative care appointments
Identify patients with outstanding treatment plans
Guide patients to book procedures
Perform insurance eligibility checks
Perform breakdown checks
Document patient insurance profiles
Present out-of-pocket estimations
How You'll Work.
Communication Scope
English communication
Full Job Description
We are seeking an exceptionally motivated, results-driven **Virtual Patient Care Coordinator & Lead Specialist** to support a high-growth, out-of-network private dental practice. This role is uniquely structured for a dedicated administrative professional who thrives on database growth and patient outreach. You will serve as our dedicated **Outbound Growth Engine**. Your primary focus will be mining our existing database to reactivate overdue recall patients and aggressively following up on a robust pipeline of digital marketing leads. Your goal is to maximize provider production and keep our hygiene chairs completely filled. **Core Responsibilities: Outbound Growth & Patient Activation (Primary Focus)** * **Database Reactivation:** Systematically work through a robust, 30-page patient recall backlog to reconnect with inactive patients and get them back on the schedule. * **Marketing Lead Conversion:** Take complete ownership of a high-volume pipeline containing 3,000+ digital marketing leads, utilizing **Fuse EMR** and the **Mango Voice** system to rapidly call, text, and email prospects. * **Hygiene Schedule Optimization:** Proactively book routine cleanings, deep cleanings, and preventative care appointments to keep our full-time and part-time hygiene chairs completely optimized. * **Treatment Presentation Support:** Identify patients with outstanding, uncompleted treatment plans (including high-value services like implants, full-mouth cases, wisdom teeth, and clear aligners) and guide them to book their procedures. **Out-of-Network Insurance Coordination** * **OON Benefits Verification:** Perform rigorous front-end insurance eligibility and breakdown checks for out-of-network PPO plans and specific insurance payer lines. * **Financial Transparency:** Accurately document patient insurance profiles within Fuse EMR so the on-site team can seamlessly present clear out-of-pocket estimations to patients. **Requirements** * **U.S. Dental Domain Expertise:** Minimum 2–3
Applying for this Virtual Patient Care Coordinator & Lead Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Staffing for Doctors?
Real rants from real employees. Read before you apply.