ADCI
E-Commerce
VirtualCustomerSupportAssociate-KA,India
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Virtual Customer Support Associate - KA, India at ADCI. Prevent issues for customers. Solve customer queries”
Industry & Context.
Problem solve for customers
Work national holidays
What They're Looking For.
Must Have
Minimum age: 18 years old, Right to work in India, Strong communication skills in English, Experience working with a computer, Availability to work varying shifts, Willingness to work rotating shifts, Quiet, distraction-free work space, Minimum broadband connection 20MB download, Minimum broadband connection 8MP upload, Hard-wire ethernet internet connection
What You'll Do.
Prevent issues for customers
Solve customer queries
Answer customer requests via phone
Answer customer requests via chat
Answer customer requests via email
Handle order questions
Handle product questions
Handle payment matters
Provide website guidance
Use tools to navigate solutions
Use tools to research solutions
Use tools to review solutions
Communicate effectively with customers
How You'll Work.
Communication Scope
Written English fluency; Oral English fluency
Full Job Description
Work from home with Amazon Customer Service! Role: Customer Service Associate Job Type: Seasonal Location: Work from home in (Karnataka), India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. What qualifications do we need from you? Minimum age: 18 years old Have the right to work in IndiaStrong communication skills in English (both written and oral fluency) Experience working with a computerThe availability to work varying shifts from Monday to Sunday within the opera
Applying for this Virtual Customer Support Associate - KA, India role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI?
Real rants from real employees. Read before you apply.