ADCI
Customer Service, amazon customer service
VirtualCustomerServiceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Virtual Customer Service Associate at ADCI. Prevent issues for customers. Solve customer queries”
Industry & Context.
Problem solve for customers
Work variable hours, Work overnight/day/late shifts, Work minimum 40 hours per week, Work national holidays, Work within operating hours of 6 am and 11 pm Sunday to Monday, Consent to recording of video and audio during interviews and employment, Consent to screenshot capture of face, May be required to show government issued ID (except Aadhaar card) with photo, Consent that screenshot of government ID may be captured
What They're Looking For.
Must Have
Minimum age: 18 years old, Right to work in India, English communication skills (written and oral fluency), Experience working with a computer, Availability to work varying shifts (Monday to Sunday, 6 am - 11 pm), Willingness to work rotating shifts, Quiet, distraction-free work space, Minimum broadband connection: 100MB download / 10MB upload, Hard-wire ethernet internet connection
What You'll Do.
Prevent issues for customers
Solve customer queries
Answer customer requests via phone
Handle order and product questions
Address payment matters
Provide website guidance
Use tools to navigate
Communicate effectively with customers
Full Job Description
Role: Virtual Customer Service Associate Job Type: Seasonal Location: Work from home in (Kolkata, West Bengal), India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. What strengths will you bring? Hard-working, articulate, and detail-orientedFriendly and customer-focused in every situationAbility to learn quickly and embrace changeComfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Cust
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