Modern Animal
veterinary
VirtualCareVeterinaryTechnicianTeletriage
“Virtual Care Veterinary Technician - Teletriage at Modern Animal. Skills: Credentialed Veterinary Technician, Teletriage, client care, communication. Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being. Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information”
Industry & Context.
Adaptable problem solver; thrive in a fast-paced, dynamic environment
Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements: Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency
What They're Looking For.
Must Have
Credentialed Veterinary Technician, successfully completed the VTNE, at least two years of experience in small animal veterinary medicine, comfortable navigating multiple computer programs and online platforms, clearly articulate medical information, both verbally and in writing, with compassion and clarity, manage priorities and tasks effectively with minimal supervision, quiet, distraction-free space, Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency, Comfortable sitting and standing at a computer for extended periods
Nice to Have
emergency and specialty experience is a plus
What You'll Do.
Engage with members via chat
providing support and education on their pets’ health and well-being
Triage cases based on veterinary knowledge
offering recommendations and ensuring accurate information
Review medical records to understand patient history and provide informed guidance
Document clearly and accurately in patient records using veterinary terminology
Verify and process prescriptions
ensuring appropriate follow-up for client requests
Deliver top-tier client care with empathy and warmth
maintaining consistency while adjusting to each unique case
How You'll Work.
Team & Collaboration
Collaborate cross-functionally, providing feedback to improve processes and systems; support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed
Communication Scope
Exceptional communicator; clearly articulate medical information, both verbally and in writing, with compassion and clarity; clear, empathetic communication
Applying for this Virtual Care Veterinary Technician - Teletriage role?
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