VirtualCareHost

At Modern Animal, our mission is to better the lives of animals by building a place that’s better for all of us who love them. We are deeply committed to excellence, consistency, and innovation in veterinary care, and we’re looking for Virtual Customer Service Representatives (Hosts) to join our growing team. As a Host on the Member Success team, you will take full ownership of client concerns from beginning to end, delivering an exceptional customer experience through proactive communication and problem-solving. You’ll go above and beyond to ensure seamless service, act as a trusted resource for our members, and maintain the highest standards of quality and efficiency. What You’ll Do: Deliver Consistent, High-Quality Service: Address general inquiries with professionalism, and empathy while prioritizing member needs. Master Multichannel Communication: Engage with members via chat, email, and phone, utilizing various software tools to navigate accounts, and provide effective solutions. Own Customer Concerns from Start to Resolution: Take full responsibility for resolving complex issues, ensuring a seamless experience. Own the Member journey: from assisting with sign-up and onboarding, to ensuring active engagement with care, to fostering long-term retention and win-back effort, creating an exceptional experience at every stage. Proactively engage with members: drive business growth by encouraging members to schedule procedures and appointments, ensuring their pets receive timely and high-quality care. Build relationships and maintain trust by delivering consistent, high quality service. Ensure Accuracy however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base