Hire Overseas
luxury travel and hospitality
VirtualAssistantTravelConcierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Virtual Assistant Travel Concierge at Hire Overseas. Skills: Travel Concierge, Client Engagement and Support, Research and Booking, Content and Destination Curation, Problem-Solving and Adaptability. Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations. Respond quickly and thoughtfully to incoming inquiries”
What You'll Achieve.
Crafting seamless travel experiences; Delivering high-quality client service; Make every trip feel effortless and personal; Clients feel like VIPs from the first message through check-in; Elevate the client experience
Industry & Context.
Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes; Problem-solving challenges
What They're Looking For.
Must Have
Empathetic and client-obsessed, Detail-oriented and reliable, Exceptional written English, A self-starter, Tech-savvy, Fast but thoughtful, Curious and well-informed
Nice to Have
Background in hospitality, travel, or concierge services, Experience with AI tools such as ChatGPT or travel research assistants, Familiarity with airlines, loyalty programs, and travel booking systems, International travel experience or knowledge of major global destinations, Negotiation skills to advocate for clients with vendors and hotels
What You'll Do.
Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
Respond quickly and thoughtfully to incoming inquiries
Handle special requests and ensure smooth communication between clients and hotels or vendors
and reassuring tone even when plans change at the last minute
Research and recommend hotels
and attractions using AI tools and reliable online sources
Verify every detail including location
and amenities before confirming bookings
Coordinate hotel reservations
and travel logistics across multiple booking platforms
Write and curate destination guides and travel recommendations
Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
Stay current on travel trends
and hidden gems worth knowing about
Think fast and find creative solutions when plans shift due to flight delays
or unexpected changes
Communicate clearly and calmly under pressure to maintain client confidence and satisfaction
How You'll Work.
Team & Collaboration
Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
Communication Scope
Exceptional written English; Write with clarity, warmth, and professionalism; Communicate clearly and calmly under pressure
Full Job Description
We're looking for a **Travel Concierge** who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal. This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in. ### Why You'll Want to Join * You will be paid in **USD** (bi-monthly: every 15th and 30th) * **Paid Time Off** in accordance with company policy * Observance of **Holidays** per company guidelines * **100% remote setup** so you can work wherever you're most productive * Work in the luxury travel and hospitality space with access to premium brands and destinations * Use cutting-edge AI tools to enhance research and elevate the client experience ### What You'll Work On **Client Engagement and Support** * Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations * Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift * Handle special requests and ensure smooth communication between clients and hotels or vendors * Maintain a calm, professional, and reassuring tone even when plans change at the last minute **Research and Booking** * Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources * Verify every detail including location, timing, currency, and amenities before confirming bookings * Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms **Content and Destination Curation** * Write and curate destination guides and travel recommendatio
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