Workana
Information Services
VirtualAssistant-RentalOperations&CustomerSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“Virtual Assistant - Rental Operations & Customer Support at Workana. Skills: Rental Operations, Customer Support, Process Management. Onboard drivers. Screen applicants”
What You'll Achieve.
Every new driver is onboarded within 24 hours of approval; Zero missing or unsigned agreements on file; Payment collection rate consistently above target; Late accounts flagged early; Customer inquiries answered within response-time standard
Industry & Context.
Must overlap core Houston business hours (Central Time), Reliable internet, Quiet workspace
What They're Looking For.
Must Have
2+ years as a virtual assistant, in operations, or in customer service, Excellent written and spoken English, Highly organized and detail-oriented, Comfortable with tools like Notion, GoHighLevel (or similar CRM), Google Workspace, e-signature platforms, and payment processors, Self-starter who can work independently and own outcomes, Reliable internet, a quiet workspace, and availability during Central Time business hours
Nice to Have
car rental, automotive, or logistics a plus, Experience with billing/collections or subscription/recurring payments, Familiarity with the rideshare/delivery ecosystem (Uber, Lyft, DoorDash, etc. ), Experience documenting or building SOPs and workflows
What You'll Do.
Verify applicant documents
Run background/DMV checks
Schedule vehicle pickups
Prepare rental agreements
Track rental payments
Follow up on late payments
Answer customer questions
Resolve customer issues
Coordinate vehicle logistics
Schedule vehicle maintenance
Track vehicle availability
Track vehicle registration
Process traffic violations
Handle insurance admin
Update Notion workspace
How You'll Work.
Team & Collaboration
Works closely with Fleet Coordinator; Support Fleet Coordinator
Communication Scope
Excellent written and spoken English; Customer-facing communication
Full Job Description
**Virtual Assistant - Rental Operations & Customer Support ** **Reports to:** VP of Operations **Works closely with:** Fleet Coordinator **Type** : Remote · Full-time **Hours:** Must overlap core Houston business hours (Central Time) _**The Role**_ You'll be the operational backbone of our rental process, the person who makes sure every driver gets onboarded smoothly, every agreement is signed and filed, every payment is tracked, and every customer question gets answered quickly and professionally. You'll work hand-in-hand with our Fleet Coordinator to keep vehicles moving and drivers on the road. This is a high-trust role with a lot of ownership; the right person will eventually help us build and document the systems that run the business. _**What You'll Do**_ Driver onboarding & screening Respond to and qualify inbound leads from ads, social media, and referrals Collect and verify applicant documents (driver's license, rideshare/delivery platform approval, proof of insurance eligibility) Run and review background/DMV checks against our eligibility criteria Schedule vehicle pickups and walk new drivers through the agreement Rental agreements & documentation Prepare, send, and track rental agreements via e-signature Ensure every signed agreement, ID, and supporting document is filed correctly Manage renewals, extensions, and termination paperwork Billing & payments Set up and monitor recurring (weekly) rental payments and deposits Send invoices and receipts; follow up on late or failed payments Track outstanding balances and flag accounts that need escalation Manage payment plans and refunds per company policy Customer service Be the first point of contact for drivers across phone, text, email, and chat Answer questions, resolve issues, and escalate appropriately Maintain a friendly, professional, solutions-first tone at all times Request and manage reviews from satisfied drivers Fleet coordination support Coordinate vehicle pickups, returns, and swaps with the Flee
Applying for this Virtual Assistant - Rental Operations & Customer Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Workana?
Real rants from real employees. Read before you apply.