Huzzle
hospitality
VirtualAssistant-GuestBooking
Neural analysis suggests this role is
optimal for Mid candidates.
“Virtual Assistant - Guest Booking at Huzzle. Skills: Guest relations, Booking management, Property management systems, Guest communication. Serve as primary point of contact for guests. Manage guest requests”
What You'll Achieve.
Delivering exceptional guest experiences; Enhance efficiency and guest experience
Industry & Context.
Resolve operational and guest-related concerns; Resolve guest concerns efficiently; Handle guest complaints, urgent issues, and after-hours support
Strictly aligning with UK business hours
What They're Looking For.
Must Have
2+ years of experience in hospitality, guest relations, or booking management, Proven experience managing both hotels&Bs and short-term rental properties, Advanced hands-on experience with Guesty and Uplisting, understanding of OTAs including Airbnb, Booking. com, and Expedia Group, Experience handling OTA disputes, cancellations, and guest resolution processes, Excellent written and verbal English communication skills, Highly organized, proactive, and capable of managing multiple properties independently, Comfortable working fully remote while strictly aligning with UK business hours, Experience using hotel channel managers such as SiteMinder, Familiarity with dynamic pricing tools such as PriceLabs or Beyond Pricing, Experience with hospitality automation tools and workflow optimization, Background in luxury hospitality, boutique hotels, or premium guest services
What You'll Do.
Serve as primary point of contact for guests
Manage guest requests
Handle guest complaints and urgent issues
Coordinate with operational teams
Monitor and respond to guest reviews
Manage reservations and calendar availability
Oversee listings and inventory
Process cancellations and booking amendments
Prevent overbookings and manage allocations
Handle OTA disputes and guest claims
Support pricing optimization
Ensure smooth guest check-ins
Maintain accurate guest records
Improve and maintain SOPs
Assist with operational improvements
How You'll Work.
Team & Collaboration
Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff
Communication Scope
Excellent written and verbal English communication skills
Full Job Description
### About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. **Role Type: Full-time** **Engagement: Independent Contractor** ### About the Company Our client is a growing hospitality group managing a portfolio of boutique hotels, charming Bed & Breakfasts, and premium short-term rental apartments. Their focus is on delivering exceptional guest experiences through personalized service, operational excellence, and seamless technology-driven hospitality management. They are seeking an experienced and highly organized Guest Relations & Bookings Manager to oversee guest communications, reservations, and operational coordination across multiple properties and booking platforms. ### Job Summary As the Guest Relations & Bookings Manager, you will take full ownership of the guest journey — from handling inquiries and reservations to managing guest issues and ensuring smooth check-ins across hotels and short-term rental properties. This role is ideal for a hospitality professional with strong experience in both traditional hotel operations and short-term rental management systems. You should be confident managing multiple booking channels, resolving guest concerns efficiently, and working independently in a fast-paced remote environment. ### Key Responsibilities * Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels. * Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries. * Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency. * Co
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