Soft2Bet
Gaming
VIPManager
Neural analysis suggests this role is
optimal for Manager candidates.
“VIP Manager at Soft2Bet. Skills: VIP Management, Client relationships, Revenue generation, Player retention. Build relationships. Maintain relationships”
What You'll Achieve.
Maximize retention; Maximize LTV; Reduce churn; Increase engagement
Industry & Context.
Problem-solving skills
Flexibility for evenings, Flexibility for weekends, Flexibility for peak events
What They're Looking For.
Must Have
2+ years VIP Management, 2+ years Senior Account Management, IGaming experience, Sports betting experience, New Jersey iGaming market understanding, NJDGE regulations understanding, Analyze player data, Drive retention strategies, Drive revenue strategies, Manage high-profile clients, CRM platforms experience, Excel proficiency, Work onsite Fort Lee
Nice to Have
Background in luxury hospitality, Background in customer relationship management, Similar client-facing roles background
What You'll Do.
Maintain relationships
Serve as primary contact
Manage day-to-day communication
Resolve issues swiftly
Resolve issues professionally
Execute retention campaigns
Execute reactivation campaigns
Analyze player activity
Optimize reinvestment strategies
Collaborate with Marketing
Collaborate with Payments
Deliver tailored bonuses
Deliver tailored gifts
Deliver exclusive experiences
Ensure VIP interactions comply
Act as escalation point
Apply de-escalation skills
Apply problem-solving skills
Stay informed on competitor programs
Stay informed on industry trends
How You'll Work.
Team & Collaboration
Cross-functionally with CRM; Cross-functionally with Marketing; Cross-functionally with Payments
Communication Scope
Day-to-day communication; Professional communication
Full Job Description
Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment? Soft2Bet is a platform provider delivering casino and sports betting brands. With a performance‑first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience. 📍 Location: Fort Lee, New Jersey (100% On-site) ⏰ Work Mode: Full-time, office-based (Monday–Friday; remote or hybrid work arrangements are not available) The Role 🛠️ As a VIP Manager, you’ll be responsible for delivering a best-in-class, “white-glove” experience to our most valuable players. You’ll collaborate cross-functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV). What You’ll Do 🚀 Build and maintain strong, long-term relationships with high-value players to maximize retention and LTV. Serve as the primary point of contact for VIP accounts, managing day-to-day communication and resolving issues swiftly and professionally. Execute targeted retention and reactivation campaigns to reduce churn and increase engagement. Analyze player activity, tracking key metrics such as handle, GGR, and frequency to optimize reinvestment strategies. Collaborate with CRM, Marketing, and Payments teams to deliver tailored bonuses, gifts, and exclusive experiences. Ensure all VIP interactions comply with Responsible Gaming standards and NJDGE regulations. Act as an escalation point for VIP concerns, applying strong de-escalation and problem-solving skills. Stay informed on competitor VIP programs and industry trends to continuously enhance offerings. What We’re Looking For 🎯 2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting. Strong un
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