Four Seasons
VIPGuestSpecialist
“VIP Guest Specialist at Four Seasons. Skills: Global Elite Guest Support, Data Management, Property Communication, Administrative Support. Assist in managing travel arrangements. Support daily operations”
What You'll Achieve.
Seamless delivery of service for a distinguished group of VIP guests; Ensuring operational excellence across guest data management; Alignment with VIP Guest expectations; Adherence to service level agreements (SLAs); Accuracy, timeliness, and alignment with corporate policies; Continuity of service and timely handling of guest needs; Delivering exceptional guest experiences
Industry & Context.
problem-solving capabilities
Requires 1 day per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario
What They're Looking For.
Must Have
2+ years of experience in hospitality, executive support, or guest relations, Familiarity with expense management tools (e. g. , Concur) and administrative processes, organizational and multitasking skills in a fast-paced environment, Excellent written and verbal communication skills in English, Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams), High attention to detail with problem-solving capabilities
Nice to Have
Experience supporting senior leaders or high-profile clients is an asset, CRM experience preferred
What You'll Do.
Assist in managing travel arrangements
Support daily operations
Maintain discretion and confidentiality
Maintain accurate guest profiles
Manage VIP guest preferences
Support onboarding of new properties
Maintain updated global contact databases
Communicate service standards
Manage internal helpdesk requests
Monitor adherence to SLAs
Support expense processing
Provide administrative support
Assist in supporting departmental initiatives
Provide operational coverage
How You'll Work.
Team & Collaboration
Coordinating with global properties and internal teams; Partner with the Worldwide Reservations Office and hotel teams; Liaison between corporate teams and properties; Trusted team player with a collaborative mindset
Communication Scope
Excellent written and verbal communication skills in English
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